When dealership teams talk about boosting revenue or improving the customer experience, they often focus on big, complicated strategies. But in most service departments, the
Most dealership training programs don’t work as well as they should. Old ways, such as one-time events or long sessions, are not lasting and leave
High turnover rate can feel like a revolving door—you hire, train, and then watch employees leave before they truly hit their stride. It’s frustrating, expensive,
Why do so many dealerships struggle to maintain consistent service standards? It’s not just about finding skilled employees—it’s about ensuring they’re trained effectively. Without the
Running a dealership comes with plenty of challenges. Employee turnover disrupts your processes, customers lose patience when service takes too long, and keeping people motivated
You spend hours closing a deal, shaking hands, and watching a customer drive off. But a week later, you get a tanked survey score because
Why does it feel like your service team is working hard but not making the impact it should? You’re tracking numbers, meeting goals, and staying
A service department can make or break a dealership. If your staff isn’t trained to effectively deal with customers, you risk losing opportunities, having a
We have an amazing guest for all of you. Kaylee Felio is going to talk about her decade of working with parts departments. We’re going
With the cold season creeping up on us, that means it’s time to talk about tires! Yes, the season for tires is already here! There
There’s plenty of training for fixed ops available, but rarely do you ever encounter parts manager training specifically geared towards people in parts. This department
There seem to be more auto tech jobs than techs available right now– that’s for sure. It’s been that way for a while now. But
Are you working in the business or on the business? It is possible to stop ‘spinning your wheels’ and get back into the black.
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