The success of an automotive dealership, or any businesses, depends on how many customers they cater to. And building a database of many customers depends
The Answer to Customer Retention Hi everybody, Chris Collins here, and Mario. This video we want to talk about the answer to customer retention. And
Sales people would only be too eager to talk about the product they are selling. That is much the same to automotive service advisors immediately
Service advisors would naturally assume that the car is the most important thing to the customer. Given their point of view, it is. But for
There are many things that capture the attention of your customers. Different things can get them interested in doing business with you, and a lot
5 KEYS TO INSTANTLY CONNECT WITH CUSTOMERS Hi, Chris Collins here and Mario. In this video we’ll talk about the five keys to instantly connecting
We always hear the expression “Customer is King,” but how true is this really? How often do businesses really take the time to find out
Video Transcription: Summary Service managers and service advisors need steady help, not one-off classes. This service manager training is also dealership service training. It uses
Here are several sales strategies I would like to share with you. Back in 1969, a technician is always ready to greet a customer coming in with
Using poison words can turn off your sales prospect in the quickest possible way. Poison words are phrases or words that might trigger mistrust, suspicion, and loss
Did you know the best thing about working as a service advisor for an automotive industry is the competition? It isn’t stiff. As Og Mandino mentioned, “Exerting
There are several ways you can regard your customers and their individuality taking into consideration their different preferences and their personal outlook to life in
Are you working in the business or on the business? It is possible to stop ‘spinning your wheels’ and get back into the black.
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