Questions Your Service Advisors Should Be Asking.. Welcome everybody to Service Drive Revolution. I’m Chris Collins and this is Christian Lafferty. Today, we’re
Are you ready to learn about free car diagnosis?  Today Christian and I are going to talk about something that was polarizing on our LinkedIn
We have exciting conversations for you today with Dr. Cialdini, the author of Influence, The Psychology of Persuasion and Pre-Suasion. Dr. Robert Cialdini is an
Coming up on today’s show, we’ll be talking about how many Automotive Repair Orders a service advisor writes. Additionally we’ll ask our editor, Michael, to
Chris: Today we attack the backlog of questions from the audience. Mia addresses the five kinds of customers you meet on the service drive. Christian
This week on the show, we interviewed a TikTok star, which is basically like a celebrity to us. Mia Griggs does great stuff where she
I thought it was funny yesterday, we were on our bi-weekly call with our coaches that are out in the field, and when we were
How can a service advisor get in the fast lane, the passing lane, and really jump ahead in their career? Today we’re going to talk
Before we go into the topic of today’s show, we have an interesting development: So Jeremy ordered parts from a Ford dealer that wasn’t named
We got a lot of action on the show with dealerships vs. independents and who has the advantage, but Jeremy’s got a client at his
Today we have a very informative (and funny) topic that we’re excited about: The Top Five Four-Letter Words Service Advisors Use Every Day! And before
Nothing’s more contagious and endearing and fun than humor. Nothing bonds you with somebody as easily as humor. Nothing will improve your customer service as
Are you working in the business or on the business? ​ It is possible to stop ‘spinning your wheels’ and get back into the black.
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