Before we go into the topic of today’s show, we have an interesting development: So Jeremy ordered parts from a Ford dealer that wasn’t named
We got a lot of action on the show with dealerships vs. independents and who has the advantage, but Jeremy’s got a client at his
Today we have a very informative (and funny) topic that we’re excited about: The Top Five Four-Letter Words Service Advisors Use Every Day! And before
Nothing’s more contagious and endearing and fun than humor. Nothing bonds you with somebody as easily as humor. Nothing will improve your customer service as
This may come as a shock to you, but I occasionally make mistakes. Everyone does, but what’s important is learning from them. When I was
I’ve been dying… DYING to give away my Jeep Gladiator. You guys don’t even understand how badly I want to wrap up the Service Manager
There is a word circling around right now… and that word is…. Opportunity! There’s so much opportunity in front of us, even despite what’s going
Service Advisor Training: Quick Answer Service advisor training teaches dealership advisors how to greet customers, write accurate repair orders, explain inspections, present maintenance recommendations, handle
Thank you to all of the Service Advisors, Service Managers, Techs, and everyone in the automotive industry who has tuned in over the years and
Service Advisor Sales Training is something that we get asked about on a daily basis! I want to do my best to help you grow
Right now, an insidious, invisible enemy is threatening to destroy your Service Drive. Hell, it may already be affecting your Service Advisors if you haven’t
This may come as a shock to some of you, but the term ‘Pet the Dog’ is not meant to be taken literally. Service Advisors
Are you working in the business or on the business? ​ It is possible to stop ‘spinning your wheels’ and get back into the black.
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