How Do You Get Promoted on the Dealership Management Path
Climbing the dealership management path might sometimes feel like hitting a wall. We know exactly how you feel. Many hardworking advisors and technicians reach a point where they want more responsibility but aren’t sure how to make a real impact or show they’re ready for the next step. If you are just like one, staying […]
Dealership Weekend Service Hours: Are They Really Worth It?
Finding time to get vehicles serviced shouldn’t feel like a juggling act for your customers. Too often, busy schedules leave little room for necessary maintenance, causing frustration for both sides and sometimes sending valuable business elsewhere. Been there, done that. We know so many dealers that limit their hours and then wonder why drivers head […]
How Do Dealership Fixed Operations Drive Profit & Loyalty
It’s no secret that shrinking profit margins on new car sales are putting pressure on dealerships to find other reliable income streams. But, did you know? Often overlooked, dealership fixed operations can be the missing link between just getting by and thriving in a competitive market. Many dealers struggle with stagnant service departments, underperforming parts […]
How Digital Service Check-In Is Changing the Service Drive
Every dealer knows the 7:00 AM rush can make or break the service department’s day. Lines form, paperwork piles up, and customers start to wonder just how long they’ll be stuck waiting. Service advisors are stretched thin, manual entry slows everything down, and key details can get lost. By that moment, it eventually leads to […]
Why Some SERVICE ADVISORS Get Promoted—And Others Don’t
A lot of SERVICE ADVISORS want to move into leadership. But wanting the promotion and being ready for it are two very different things. In Service Drive Revolution #358, Chris Collins and the team answered a listener question about career growth in the automotive industry—and the conversation hit on something many dealership employees struggle with: […]
Fixed Ops Process Improvement: Dealership Success Roadmap
Many dealers know the frustration of watching customers drift to independent shops or quick-lube chains. The reason? Long wait times, inconsistent service, and a lack of clear communication all add up, making it tough to earn lasting trust or keep service bays full. Without a streamlined approach, profits will go downhill, and customer retention becomes […]
BDC Appointment Training Tips for Dealership Success
A full calendar means nothing if appointments fall through the cracks or customers are left waiting. Most dealerships face a common roadblock—fragmented phone processes, missed opportunities during calls, and teams struggling to secure appointments consistently. When your agents lack a clear roadmap or the right skills, customer experiences suffer, and valuable business walks out the […]
How Does Poor Dealership Customer Experience Hurt Revenue
Most car dealers work hard to keep their lot full and prices sharp, but something often gets overlooked. Have you ever asked regularly how customers feel during each visit? A dealership customer experience that falls flat drives people away, even when the cars and deals check all the boxes. Customers remember not just what they […]
Fixed Operations Consulting & Training in Los Angeles, CA
Most dealership owners work endless hours only to see hard-earned profits slip through the cracks. Service departments often run on outdated habits or “tribal knowledge” that fails to produce steady results. The worst part? If parts and service departments fail to cover total operating expenses, every dip in vehicle sales feels like a crisis. This […]
How Do Dealership Approval Delays Quietly Damage Workflow
Every car dealer knows the frustration when a service bay sits empty, not because there’s a lack of work, but due to dealership approval delays. One stalled approval can bring the whole shop to a halt, keeping vehicles off the lot, tying up your most valuable real estate, and making advisors and techs scramble to […]
Why Your Service Drive System Is Costing You Customers
Service drive system improvement starts with understanding one thing: your results are coming from your system—whether you like it or not. Most dealerships don’t have a people problem. They have a system problem. They have a system problem. And the hard truth? If your service drive isn’t producing the results you want—higher RO count, better […]
How Do Weak Service Department Handoffs Hurt Workflow
When service department handoffs fall short, frustration builds for both your team and your customers. Missed details, unclear responsibilities, and awkward transitions can slow things down and chip away at customer confidence. The smallest miscommunication between advisors, technicians, or parts specialists can snowball into bigger delays and missed revenue opportunities. For car dealers, these missteps […]
