Are Your Fixed Ops Ready for the Summer Road Trip Surge 2026
It’s no secret that travel plans have started to look a little different this year. You will be shocked by packed airports, inflated costs, and complicated itineraries. The result? Many families and solo travelers feel weighed down before vacation even begins. Instead of bringing relief, these challenges can turn a getaway into a source of […]
How to Master the Customer Write-Up as a Service Advisor
A missed detail in a customer write-up can lead to misunderstandings, delayed repairs, and frustrated customers. Sounds exage, doesn’t it? But it’s true. And it’s a common issue that not only slows down your service lane but can also hurt trust and satisfaction. Every incomplete note or unclear description can pile up, costing you time […]
How to Spot & Stop Service Profit Leaks at Your Dealership
Every dollar counts in the service department, yet many car dealers watch profits slip through their fingers without realizing it. Service profit leaks often go unnoticed because of outdated inspection processes, inconsistent pricing, and missed service opportunities. These hidden losses can slowly erode your bottom line. The last thing you know, it’s already getting harder […]
How Great Service Advisor Training Was Built
Most SERVICE ADVISOR training programs focus on scripts, sales tactics, and word tracks. But the best training usually comes from something else entirely:real experience. In Service Drive Revolution #360, Chris Collins shared the story behind how his SERVICE ADVISOR training was originally created—not from a classroom, but from years of working inside dealerships, watching customers […]
10 Proven Ways to Drive Repair Order Growth Fast
When service bays aren’t as busy as they should be, every car dealer starts asking the same question: How can more vehicles come through our doors? Nowadays, relying only on vehicle sales is no longer enough. What you need to keep your business stable is steady repair order growth. Too often, dealerships see their service […]
What New Vehicle Gross Decline Means for Fixed Ops
Margins aren’t what they used to be. More and more dealers are seeing the steady creep of vehicle gross decline cut into profits, leaving less room to cover costs and invest in winning strategies. Now, there’s a lot that goes into this. Factors like manufacturer restrictions, tighter inventory controls, price-sensitive shoppers, and the rise of […]
How Did Chris Collins Build His Automotive Coaching Career
Many dealership service departments often struggle to break out of old habits. Low morale, inconsistent processes, and stagnant profits make it even tougher for leaders to drive real change. It’s a common story—talented teams lose momentum while revenue slips through the cracks. The worst part? Dealers know their service drive has untapped potential, but they […]
How Can Recall Visit Customers Become Loyal Clients
Dealing with recall visit customers can feel like another hurdle in a busy week, right? Many dealerships see these appointments as interruptions. We can’t blame them, though, since these visits are often extra work that rarely yields much profit. When customers walk in frustrated and anxious about recalls, it’s easy for trust to slip through […]
How Much Missed Calls Revenue Is Your Service Dept Losing
Missed calls are one of the most overlooked problems for service departments. When a customer calls to book a service, ask about a repair, or check a price, and no one answers, it’s more than just a missed conversation. Over time, these missed calls can lead to lost appointments, lower customer retention, and lost revenue. […]
How Leadership Shapes Success in the Service Drive
Most people in automotive think leadership starts when you get promoted. It doesn’t. Leadership usually starts much earlier—through adversity, perspective, personal growth, and the decisions you make long before anyone gives you a title. In Service Drive Revolution #359, Chris Collins shared one of the most personal stories ever discussed on the show. From growing […]
How Can Video MPI Increase Customer Repair Confidence
The moment a customer drops their keys at your service desk, doubt often lingers. Many worry about the repairs their vehicle needs and question the recommendations they receive. That level of uncertainty slows approvals and weakens trust. For sure, every dealer knows that a lack of customer repair confidence creates tough conversations and missed opportunities. […]
How to Win Back Service Customers at Your Dealership
Keeping service customers coming back isn’t always as simple as offering a great deal or sending a reminder email. Many car dealers are still wondering why loyal customers drift away, often without warning. The thing is, most service customers don’t just represent missed opportunities. Rather, they can also impact your dealership’s reputation and referral network. […]
