What Makes Auto Dealership Pricing Truly Competitive Today
Setting the right auto dealership pricing can be a challenge at some point. Set prices too high, and potential buyers will surely turn to competitors across town. Go too low, and your profit margins start to shrink—putting your dealership’s long-term success at risk. Every car dealer faces this tricky balancing act, trying to serve customers […]
Strategic Dealer Incentive Programs That Drive Results
Running a dealership comes with its challenges. Sales can stall, employees might lack motivation, and customers occasionally need an extra push to make that purchase. Without a clear strategy, these issues can quickly turn into lost revenue and missed opportunities. That’s where dealer incentive programs can be a great strategy. Such programs are structured reward […]
How Fixed Operations Leadership Shapes Service Growth
Numbers never lie in the service lane. Service departments run on strict metrics like labor efficiency, menu adoption, and retention. The environment operates as a high-velocity ecosystem filled with customers, technicians, and constant micro-decisions. When managers lack the right traits, they build a culture that pushes away accountability and improvement. Cratering metrics usually point to […]
6 Signs You’re Meant for an Auto Service Advisor Career
Taking a vehicle to a repair shop often brings up anxiety and frustration. Car problems are usually sudden and urgent, leading to high stress levels for the owner. The thing is, most people do not comprehend automotive technology. And let’s be honest, customers usually do not walk right up to a mechanic working under a […]
Service Department Menu: 6 Tips to Increase Service Profit
A well-built service department menu can dramatically improve profitability in a dealership service department. Yet many SERVICE MANAGERS never analyze or update their menu pricing. In many stores, the menu was created years ago by a chemical vendor or copied from another dealership. In Service Drive Revolution #350, Chris Collins and the team break down […]
Revamp Dealership Profits: Chris Collins Coaching Works!
Are you tired of watching your dealership’s CSI scores stagnate while net profit margins shrink? Many service departments struggle to keep their heads above water. You might be working long hours, dealing with high employee turnover, and wondering why the results just do not match the effort you put in. It feels like constantly putting […]
How to Beat Peak Demand Bottlenecks in Auto Dealerships
When everything is moving smoothly, your team feels unstoppable. But then, suddenly, things slow down. Calls go unanswered, customers are frustrated, and your staff feels stretched too thin. These are the cracks caused by peak demand bottlenecks—and if left unchecked, they can disrupt your entire operation. So, what can you do? It starts with identifying […]
How to Profit from Declining Dealership Services Effectively
You present a repair estimate to a customer, and they just say, “No thanks”. Every service advisor faces that painful interaction. When drivers reject recommendations, they usually suspect overcharges or feel zero transparency. All those declined dealership services cost franchise dealers billions of dollars every single year. The good news is that service departments can […]
Best Technician Pay Plans for Your Dealership in 2026
Empty service bays are a nightmare for any dealership. Right now, finding and keeping skilled mechanics feels almost impossible. The workforce is shrinking, and experienced professionals are leaving the trade completely out of frustration. But why are they leaving? Often, it comes down to money. When a talented mechanic feels underpaid or stressed over unpredictable […]
How to Measure & Improve Technician Productivity (2026)
Ever watch a busy shop floor and feel like everyone is spinning their wheels? Manual paperwork and messy communication create bottlenecks that slow down every repair. When technicians spend more time hunting for parts than fixing vehicles, revenue takes a hit. That frustration eventually leads to longer wait times and customers who might not come […]
Why Service Planning Fails: Stopping Reactive Drift
Car owners often feel a familiar sense of dread when a dashboard light flickers on or a strange rattle starts under the hood. These unexpected breakdowns cause massive stress, unplanned downtime, and repair costs that always seem higher than they should be. Relying on a “wait until it breaks” mindset leaves people stuck in a […]
Service Advisor Sales: 5 Mistakes Advisors Make After a No
SERVICE ADVISOR sales often break down at the moment a customer says “no.” Many advisors think the solution is learning how to overcome objections. However, that approach treats the symptom rather than the real problem. In Service Drive Revolution #351, the discussion highlights the five biggest mistakes SERVICE ADVISORS make after a declined recommendation. More […]
