Can Service Drive Customer Rapport Beat Brand Loyalty?
Customers walk into your service drive expecting more than just a quick fix. Yes, you heard it right. What they are truly searching for is someone they can trust. That being said, misunderstandings, delays, or a lack of clear communication can quickly sour their experience. The result? Damaged relationships and putting repeat business at risk. […]
Why Service Advisors Burn Out So Quickly in Dealerships
Keeping your team engaged shouldn’t feel like a tough fight, but for many dealerships, it’s a real struggle. You might notice turnover rising, CSI scores slipping, and your best service advisors showing signs of fatigue. The conversation often circles back to why service advisors burn out. Long hours, high emotional demands, endless multitasking, constant pressure […]
What Service Advisors Strive For as Their Holy Grail
Every dealer knows the service department is where trust gets built—or broken. Customers walk in with concerns and questions, seeking guidance and reassurance. Too often, service advisors struggle to connect, juggling technical details and customer expectations. Now, that disconnect can affect loyalty, repeat business, and even the bottom line. What service advisors strive for goes […]
How Many Repair Orders Per Advisor Daily Is Ideal
Ever feel like your service advisors are drowning in paperwork instead of building real connections with customers? Chasing high numbers with repair orders per advisor daily might look impressive on paper, but it actually leads to stressed staff, lost profits, and disappointed guests. When volume becomes the focus, quality and trust often take a back […]
How SERVICE ADVISORS Can Drive Retention (Even Without the Original Sale)
Retention isn’t luck—it’s intentional. If you’re a SERVICE ADVISOR or SERVICE MANAGER trying to get customers to come back—especially ones who didn’t even buy their vehicle from your store—you already know the challenge. Free oil changes might get them in once or twice… but what happens when the “free” runs out? That’s where real retention […]
Why Is Dealership Tire Sales Revenue Often Overlooked
Tire sales often slip under the radar in dealerships, leading to missed profits and valuable service traffic leaving for competitors. When tire sales fall short, it doesn’t just impact the bottom line. Customer retention and fixed ops performance take a hit, too. Many dealers see customers walking out the door for basic tire needs and […]
How to Be a Better Service Advisor Than Your Competition
Most service departments run into the same roadblocks—missed opportunities, customers who don’t come back, and advisors who feel more like order-takers than trusted partners. When the focus slips to simply getting through the day, it’s easy for real relationships with customers to fall through the cracks and for sales to stall out. Stepping up as […]
Why Your Technicians Quit (And How to Keep Them Motivated)
Every service manager knows the frustration of investing time and resources into skilled technicians, only to watch them leave for another shop. The sad part is that constant turnover doesn’t just slow down productivity. It actually eats into profits and disrupts your entire team’s momentum. Well, it doesn’t have to be that way forever. Effective […]
Top Automotive Technician Recruitment Tips for Dealers
Finding qualified technicians feels tougher every year. Posting job ads and waiting for resumes isn’t working as it used to—shops end up with empty bays and mounting frustration as the competition for talent grows. As vehicles become more advanced, technicians are harder to find, and using outdated recruiting methods leaves you chasing candidates who never […]
Service Drive Customer Loyalty Habits That Work (2026 Guide)
Keeping customers coming back to your service drive isn’t getting any easier. With so many shops offering low prices and quick fixes, it’s tough to build real loyalty—especially when many customers feel like just another number. Dealers work hard to earn trust, but one misstep can send a valuable customer straight to the competition. That’s […]
Practical Ways to Improve Service Department Efficiency 2026
Service department efficiency often feels just out of reach when the shop fills up and demands pile on. Customers expect quick turnarounds, and your team wants to deliver, yet outdated systems and unclear processes can lead to bottlenecks, delays, and missed opportunities. Without a solid approach, the pressure pushes performance down and profits leak out. […]
How to Motivate Technicians in Fixed Ops (Part 2)
If you’re a SERVICE MANAGER, you already know this: Motivating technicians isn’t getting easier. Talent is harder to find. Expectations are higher. And the old ways of pushing for performance just don’t work like they used to. In Service Drive Revolution #354, Chris Collins and the team break down some non-traditional ways to motivate technicians—the […]
