Quick Lube Express: The Good, Bad, and Ugly
Welcome everybody to Service Drive Revolution on today’s show, we answer your questions with our special guest for the episode. We’ll be talking about Quick Lube Express Lanes and how it impacts your dealership. Please give me a round of applause to Mia for being a special guest on the show. I wasn’t going to […]
How the Global Chip Shortage Is Affecting the Auto Industry
Are you currently being impacted by the Global Chip Shortage? We have an exciting show for you today. We have two guests and we are going to talk about what’s going on in the industry, starting with the computer chip shortage, including electronics. It’s affecting everything from manufacturers closing down plants to us […]
Why Hiring Technicians Is Hard.
Today’s subject is the reason why hiring technicians is hard. We also are playing my new favorite bit, ‘Would You Rather?’ But first, Christian had a joke. “How many service managers does it take to screw in a light bulb?” His punchline, “Three. One to unclog the toilet, one to de-program the building alarm, and […]
What is Leadership?
You’re probably wonder, “What is Leadership? We’ve got a fun show for you today. We talk about leadership and what it means, we play a little game called ‘Would You Rather?’ and, like always, we’re going to answer your questions. So you might not have guessed, and I’d rather you not tell me if you […]
Auto News Update: Are Looters Targeting Dealerships?
Welcome to the first installment of Auto News Update from Service Drive Revolution! This week’s top stories in auto news– Auto show cancellations? Tesla email leaks? Inventories in crisis? Looters targeting dealerships?? All of that and more on the first installment of Auto News Update! World Car Awards Winners COVID-19 has changed the automotive industry […]
The Traits Leading Service Managers Share
Ever wondered why it is that some service advisors hit (and exceed) their goals, just crush the competition, while others can’t seem to get there? The automotive industry can be a tough game, but just like in any other…
10 Reasons Why Service Advisors Fail
Ever wondered why it is that some service advisors hit (and exceed) their goals, just crush the competition, while others can’t seem to get there? The automotive industry can be a tough game, but just like in any other…
WOMEN IN THE SERVICE DRIVE
The Auto Service Drive is male-dominated, and the car industry hasn’t made enough of an effort to understand female customers or recruit more female salespeople and advisors. We know this, but this is what you don’t know… Personally, I employed tons of women in the service drive. Want to know why? Some of the best […]
HOW MINDSET DRIVES BUSINESS PERFORMANCE ON THE SERVICE DRIVE
Let me take you on a quick trip back to my band days. For those of you not familiar with “band” thinking, it’s very much like being in a gang. You must stick together, and everything is for the good of the band. So one day we’re practicing and Ian Astbury comes in and asks […]
THE TECHNICIAN TREE: HOW TO SURVIVE THE SERVICE TECHNICIAN DROUGHT
It started a couple of years ago. Out of the blue, I got a call from an old friend of mine, who is the Service Manager at a shop in Michigan. His life was a mess; he was really upset. He said, “Chris, I just lost three techs and one was my best tech. It’s […]
GAMIFICATION: YOUR HACK TO MAKING HAPPY, PRODUCTIVE EMPLOYEES
Wouldn’t work be amazing if everyone did their job? Seriously, how many times have you asked your employees to do something only to turn around and realize they didn’t do it, or did it half-assed? That makes me extremely unhappy, and I’m pretty sure you feel the same. Now, don’t get me wrong. There are […]
MAKE SURE YOUR SERVICE DRIVE IS DROUGHT PROOF
Take a moment and imagine… It’s late on a Friday night, and your wife is calling for the fourth time asking when you’ll be home. You barely take her calls at this point because you know what she’s going to say, “You’re never around.” You just lost your best technician, and man, he took a […]
