5 Keys To Running A Successful Wholesale Parts Department

So, you have a successful wholesale operation…at least by the looks of it. You’ve got high sales volumes and revenue. Your customers and employees are satisfied. You serve a large territory. You’ve got it all figured out… But wait! You aren’t profitable – in fact, you are barely scraping by as a wholesale parts business.  […]

4 Reasons Why Service Advisor Pay Plans Change

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We’re going to talk about the thing that everybody hates– pay plans. We’re going to give you a little insight into why the pay plan keeps changing. Whether you’re under Service Advisor pay plans or Service Manager pay plans, it doesn’t matter what position you’re in. Because we have all experienced confusing changes to our […]

Andrew Bustamante: Tips For Understanding Human Nature

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We invited a guest that is going to be doing a workshop for our elite group coming up at our Top Dog event. And he’s also going to be speaking on stage at our Top Dog event! It is Andrew Bustamante,  former covert CIA intelligence officer, decorated combat veteran, successful consultant to Fortune 10 companies, […]

Duane ‘Dog’ Chapman: Interview With Dog The Bounty Hunter

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Duane Lee Chapman, also known as Dog The Bounty Hunter and Duane ‘Dog’ Chapman, is an American television personality known for popular TV programs following his life and adventures as a bounty hunter. Dog is deeply involved in crime fighting, advocating for tough legislation to curb crime, and launching several media ventures including a new […]

Combating The Great Resignation With Dr. Anthony Klotz

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We’ve probably all heard the term “quiet quitting” by now, and this workplace phenomenon has been spreading like wildfire. Well, it only seems to be getting worse. Because this has made irreparable impacts to the typical work office culture we’re all so accustomed to already. With the increasing popularity of quiet quitting and the great […]

How To Sell Tires: 4 Ways To WIN The Tire Game

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It’s tire season. It’s time to get in the game. I know a lot of dealerships that just see tires as a pain in the a**. Sure, they’re heavy and hard to carry, but you should definitely want to know how to sell tires.  Why you need to know how to sell tires.  They are […]

Parts Manager Training: 7 Tips On Elevating Your Department

There’s plenty of training for fixed ops available, but rarely do you ever encounter parts manager training specifically geared towards people in parts. This department opens up so many avenues for external and internal business. So it’s important to consider parts manager training. And it’s really difficult to be a Parts Manager in some ways […]

What’s Making the Auto Tech Shortage Even Worse?

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There seem to be more auto tech jobs than techs available right now– that’s for sure. It’s been that way for a while now. But there seems to be no end in sight to the worsening auto tech shortage.  A recent study by Wrench Way investigated this phenomenon and confirmed the auto tech shortage will […]

10 Reasons Why Automotive Service Advisors Are So Stressed

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Think about the market right now. Running the service department is hard as an automotive Service Advisor, and even more difficult than ever before with the technician and parts shortages.  Whose job is it to relay these manufacturing and shipping delays to the customer? The Service Advisor. And with all these communications with customers to […]

Strategies to Boost CSI Score with Customer Loyalty and Retention

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It’s more lucrative than ever to enter the EV space, just like the early 1900s when all these hundreds of car companies were trying to make their name in the marketplace. In creating brand perception, they focused on their CSI score and customer loyalty and retention. A ton of new EV companies will soon enter the […]