Tire Season is Here: Automotive Industry Trends

Today, we are going to talk about tire season! It’s important that we get ahead of this and talk about it. We also are going to read a letter from a concerned citizen in parts, which is funny in and of itself. Lastly, we’re going to start off by saying, if you do not have […]

Service Departments: Lifetime Alignments

Welcome everybody to Service Drive Revolution, I’m Chris Collins and we have Christian Lafferty with us. Today we have a guest and we are going to talk about marking retention and lifetime alignments for life. Then we’re going to talk about stress in the workplace, mental illness, and how that conversation gets very intimate and […]

Secrets of Recruiting Top Performing Automotive Technicians

Today on the show, we’re going to talk to Steve, the hammer, Hamre. He is the national recruiting manager for Lithia Motors and he has a ton of experience hiring Automotive Technicians in our industry.  What we’re going to cover is what it was like recruiting Automotive Technicians five years ago versus today? Should we […]

Why Tire Sales and Service Matter

We’re going to talk about tire sales and service, with Scott Rea, Market President at Tire Profiles LLC.  But before we talk about tire sales and service, I wanted to know what it was like working for Scott Rea to work for Les Silver. Scott Rea tells us his story about working for Les Silver […]

How many Automotive Repair Orders Should a Service Advisor Write?

Coming up on today’s show, we’ll be talking about how many Automotive Repair Orders a service advisor writes. Additionally we’ll ask our editor, Michael, to describe different parts on a car to make a bigger point.    I’m Chris Collins, this is Christian Lafferty and that’s what’s coming up on Service Drive Revolution.   So […]

3 Burning Questions from the Service Drive

Chris: Today we attack the backlog of questions from the audience. Mia addresses the five kinds of customers you meet on the service drive. Christian takes a honest stab at fixing a workplace dilemma, and I find a new ringtone. I’m Chris Collins. This is Christian Lafferty. And that’s what’s coming up today on service […]

The Service Drive of the Future

Chris: Today we talk about is the future of our industry, just tires and alignments and Christian ways, the odds of his son’s life. Do you think he makes the right choice? I talk about my dog bite trauma and the greatest comedian of all time. And we get a question from Michael, a new […]

What is Fixed Absorption?

Today, we’re going to talk about fixed absorption. It’s a term that everybody thinks they know, but maybe they don’t. What is it? What’s the formula? How do you focus on the dealership health as a whole?  We’re also giving a history lesson on Henry Ford that you won’t want to miss! We’ll answer questions, […]

4 Reasons Why Automotive Consultants Can’t Save Your Service Drive

I personally hate, automotive consultants. I know people might think that we’re automotive consultants, but those people would be wrong. Today, we’re going to go through the 4 Reasons Automotive Consultants Can’t and Won’t Save You. It’s a fun list, it’s going to be informative, and we’re going to tell you some inside industry secrets […]

Empowering Advisors with Mia Griggs

This week on the show, we interviewed a TikTok star, which is basically like a celebrity to us. Mia Griggs does great stuff where she role plays as both the customer and the service advisor, and it’s hilarious. She has over 10 million views and, recently, we had the chance to catch up with her […]

The Top 10 Reasons Why Customers Hate Service Advisors

I thought it was funny yesterday, we were on our bi-weekly call with our coaches that are out in the field, and when we were talking about the agenda for the call, and Christian was like, “I want to talk about menus.” Because one of the things that we will do when we go into […]

How to Retain Technicians

Christian and I had an interesting exchange yesterday. He thought I was trying to “open a loop” on him, which is an NLP thing. That’s like if I said, “Christian, I know how you can make a million dollars, but first…” and then we talk about something else, so then that loop is still in […]