4 Reasons Why Automotive Consultants Can’t Save Your Service Drive

I personally hate, automotive consultants. I know people might think that we’re automotive consultants, but those people would be wrong. Today, we’re going to go through the 4 Reasons Automotive Consultants Can’t and Won’t Save You. It’s a fun list, it’s going to be informative, and we’re going to tell you some inside industry secrets […]

Empowering Advisors with Mia Griggs

This week on the show, we interviewed a TikTok star, which is basically like a celebrity to us. Mia Griggs does great stuff where she role plays as both the customer and the service advisor, and it’s hilarious. She has over 10 million views and, recently, we had the chance to catch up with her […]

The Top 10 Reasons Why Customers Hate Service Advisors

I thought it was funny yesterday, we were on our bi-weekly call with our coaches that are out in the field, and when we were talking about the agenda for the call, and Christian was like, “I want to talk about menus.” Because one of the things that we will do when we go into […]

How to Retain Technicians

Christian and I had an interesting exchange yesterday. He thought I was trying to “open a loop” on him, which is an NLP thing. That’s like if I said, “Christian, I know how you can make a million dollars, but first…” and then we talk about something else, so then that loop is still in […]

The Top 5 Career Moves Service Advisors Can Make

How can a service advisor get in the fast lane and jump ahead in their career? Today we’re talking about the top five career moves a service advisor can make. Summary Service advisors can move ahead by using pay tied to results, favoring quality customer talks over sheer volume, learning the sales side of the […]

When Should You Deviate From Manufacturer Recommended Maintenance?

Before we go into the topic of today’s show, we have an interesting development: So Jeremy ordered parts from a Ford dealer that wasn’t named on the show, but you could draw a circle around his shop and maybe figure out. They’re up in the high desert and they generally don’t use any of the […]

Service Advisor Trust Improves Retention and Repair Success

We got a lot of action on the show with dealerships vs. independents and who has the advantage, but Jeremy’s got a client at his shop, Freedom Auto Repair, who’s also a marketing professor, and he calls up Jeremy like, “Hey, I caught the episode you did, independents vs. dealerships. Great stuff, but you guys […]

Your Service Department’s Secret Weapon– And It’s FREE!

Have you ever wanted a nuclear weapon? Think of your industry competition as an arms race. So would you want to risk not having one when you don’t know who else might? Well on today’s show, we talk about a secret advantage that’s a nuclear weapon to add to your arsenal, and it’s free! The […]

How to Calculate Effective Labor Rate (ELR)

Effective Labor Rate Calculator: Quick Answer Effective Labor Rate (ELR) is the real labor rate your service department collects for each flagged technician hour. To calculate ELR, divide total labor dollars by total flagged technician hours. ELR formula: Total labor dollars / total flagged technician hours = effective labor rate. Example: If a dealership sells […]

How to Calculate Hours Per RO (+ Common Mistakes)

What Is Hours per RO (Repair Order)? Hours per Repair Order, also called Hours per RO, HPRO, or H/RO, measures the average labor time tied to a single Repair Order (RO). Service Advisors and Managers get beat up on this metric all the time, and for good reason. It can be confusing if the team […]

How to Calculate Technician Efficiency

How to Calculate Technician Efficiency, and Proficiency? We have to talk about how to calculate Technician Efficiency, and some would argue you should also know how to calculate Proficiency. I disagree. A lot of consultants like to emphasize the importance of Proficiency as the Key Performance Indicator (KPI) for the Technicians in your Service department. […]

Damon Egan

CSI rise from 63 to 74 Net/Gross went from -7% to 31% Effective Labor Rate (ELR) increase of $18