Automotive technician pay plans: Hourly vs. Flat Rate…

Is the best automotive technician pay plan flat rate or hourly? Before we start talking about automotive technician pay plans, we need to talk about technicians. A lot of technicians don’t feel like they should be measured as much on production, and there probably are places where that is a legitimate concern.  What I do […]

5 Ways To Increase Repair Order Count

Let’s talk about Repair Order Count! Welcome everybody to Service Drive Revolution. Today, we are gonna talk about the impending doom of future repair order count dropping. We know that the repair order count is gonna drop over the next 12 to 24 months, but why? And what can you do to get ahead of […]

Morning Routine Of A Millionaire Service Advisor

Would you say you have the Morning Routine Of A Millionaire Service Advisor?    Welcome to Service Drive Revolution.   Today we are going to talk about the Morning Routine of a Millionaire Service Advisor. We’re gonna explain what are the things that you should be doing every day to be successful, to build your […]

Top 10 List You DON’T Want Your Business to Be On

Are you excited to know about our Top 10 List you don’t want your business to be on?!  Christian and I  have an episode today that is for everybody! Who’s ever been disappointed with customer service? There’s tons of examples of companies out there that put profits before customer service or they’re just too big […]

Tire Season is Here: Automotive Industry Trends

Today, we are going to talk about tire season! It’s important that we get ahead of this and talk about it. We also are going to read a letter from a concerned citizen in parts, which is funny in and of itself. Lastly, we’re going to start off by saying, if you do not have […]

Service Departments: Lifetime Alignments

Welcome everybody to Service Drive Revolution, I’m Chris Collins and we have Christian Lafferty with us. Today we have a guest and we are going to talk about marking retention and lifetime alignments for life. Then we’re going to talk about stress in the workplace, mental illness, and how that conversation gets very intimate and […]

Secrets of Recruiting Top Performing Automotive Technicians

Retention in our staffing with this Technician Shortage could be fixed. Steve Hamre, Christian Lafferty, and I talk about things we can do to recruit the best Automotive Technicians that will stay for many years.

Why Tire Sales and Service Matter

The independent tire guys are making a lot of money, there is a ton of money in tire sales and service.

How many Automotive Repair Orders Should a Service Advisor Write?

Coming up on today’s show, we’ll be talking about how many Automotive Repair Orders a service advisor writes. Additionally we’ll ask our editor, Michael, to describe different parts on a car to make a bigger point.    I’m Chris Collins, this is Christian Lafferty and that’s what’s coming up on Service Drive Revolution.   So […]

3 Burning Questions from the Service Drive

Chris: Today we attack the backlog of questions from the audience. Mia addresses the five kinds of customers you meet on the service drive. Christian takes a honest stab at fixing a workplace dilemma, and I find a new ringtone. I’m Chris Collins. This is Christian Lafferty. And that’s what’s coming up today on service […]

The Service Drive of the Future

Chris: Today we talk about is the future of our industry, just tires and alignments and Christian ways, the odds of his son’s life. Do you think he makes the right choice? I talk about my dog bite trauma and the greatest comedian of all time. And we get a question from Michael, a new […]

What is Fixed Absorption?

Today, we’re going to talk about fixed absorption. It’s a term that everybody thinks they know, but maybe they don’t. What is it? What’s the formula? How do you focus on the dealership health as a whole?  We’re also giving a history lesson on Henry Ford that you won’t want to miss! We’ll answer questions, […]