The Future of Automotive: Culture, Leadership & Service Drive Excellence with Glenn Lundy
What does it take to thrive in today’s rapidly changing automotive world? According to industry leader Glenn Lundy, the answer lies in adaptability, strong leadership, and building a culture that evolves with the times. In a high-energy episode of Service Drive Revolution, Glenn joins Chris Collins to talk about dealership leadership, what separates successful stores […]
Maximizing Service Drive Revenue: Top Strategies Explained
Running a successful dealership service department isn’t just about processing repair orders—it’s about building trust, enhancing customer satisfaction, and maximizing revenue without resorting to pushy sales tactics. To gain deeper insights into optimizing service drive performance, we spoke with industry expert Jim Kozimor, who shared valuable strategies for SERVICE ADVISORS and MANAGERS looking to maximize […]
Boosting Service Drive Revenue: Proven Strategies for SERVICE ADVISORS and MANAGERS
Running a successful dealership service department isn’t just about processing repair orders—it’s about building trust, enhancing customer satisfaction, and maximizing revenue without resorting to pushy sales tactics. Whether you’re a service advisor aiming to increase your average repair order (RO) or a SERVICE MANAGER striving to improve department profitability, these strategies will help you achieve […]
Mastering Service Challenges: Essential Tips for Service Advisors and Managers
As a Service Advisor or Manager, you’re the vital link between customers and Technicians. Your ability to handle pricing, communicate effectively, and manage expectations can make or break the customer experience. Let’s explore some key strategies shared in a recent Service Drive Revolution discussion to help you succeed and boost your service department’s performance. 1. […]
What to Expect as a New SERVICE ADVISOR : Your Roadmap to Success
Starting your journey as a SERVICE ADVISOR is exciting, but it can also feel a bit overwhelming. This role is the heartbeat of the service department, where customer care, technical knowledge, and organizational skills come together. So, what should you expect as a new SERVICE ADVISOR, and how can you set yourself up for success? […]
3 Parts Manager Superpowers To Awaken NOW!
We have an amazing guest for all of you. Kaylee Felio is going to talk about her decade of working with parts departments. We’re going to give you the three Parts Manager superpowers that the best-performing Parts Managers awaken! Before We Reveal The Parts Manager Superpowers… We’re super excited to have her show us her […]
The Tire Game You Need To Know How To Play!
With the cold season creeping up on us, that means it’s time to talk about tires! Yes, the season for tires is already here! There are so many aspects of the tire game that often go unnoticed. Yes, they’re big and cumbersome, but they’re perfect for profitability in your parts department. If you’re a Parts […]
How To Sell Tires: 4 Ways To WIN The Tire Game
It’s tire season. It’s time to get in the game. I know a lot of dealerships that just see tires as a pain in the a**. Sure, they’re heavy and hard to carry, but you should definitely want to know how to sell tires. Why you need to know how to sell tires. They are […]
Parts Manager Training: 7 Tips On Elevating Your Department
There’s plenty of training for fixed ops available, but rarely do you ever encounter parts manager training specifically geared towards people in parts. This department opens up so many avenues for external and internal business. So it’s important to consider parts manager training. And it’s really difficult to be a Parts Manager in some ways […]
What’s Making the Auto Tech Shortage Even Worse?
There seem to be more auto tech jobs than techs available right now– that’s for sure. It’s been that way for a while now. But there seems to be no end in sight to the worsening auto tech shortage. A recent study by Wrench Way investigated this phenomenon and confirmed the auto tech shortage will […]
From Lube Tech to Fixed Ops Expert
Are you in love with your process? Focusing on the process rather than the outcome is something that takes two very distinct and equally important things: discipline and focus. If you can live your life one moment at a time, then you will find that the journey can also be as rewarding as the outcome […]
Tips for Effective Dealership Marketing
Why Dealership Marketing Matters Let’s figure out what our consumers are looking for! In dealership marketing, the success depends on how you’re getting potential customers coming to your lot. It’s our guide to figuring out exactly what the customer wants. Each year, dealerships are creating ways to adopt new marketing strategies. Search Marketing For example, […]
