How to Train Quick Lube Techs into Master Technicians

Want to reduce tech turnover, close the skill gap in your shop, and build a long-term talent pipeline? Start by training your quick lube techs to become master technicians. In this episode of Service Drive Revolution, Chris Collins and Christian Lafferty break down a proven system to grow homegrown talent—from day-one express techs to fully […]

Navigating the Next Crisis: What Great Dealerships Do Differently

The automotive industry is no stranger to disruption. From supply chain chaos to rising tariffs, every store eventually faces a challenge. But not all respond the same way. In this blog, we break down the dealership crisis leadership strategies that separate high-performing fixed ops departments from those that struggle. Based on a roundtable discussion from […]

Top Fixed Ops Performers: What Car Dealership Service Managers and Advisors Do Differently

What separates high-performing service departments from the ones that never quite hit their numbers? According to our team of seasoned fixed ops coaches, the answer isn’t as complicated as it seems. It comes down to mindset, habits, leadership—and a willingness to stop making excuses. Whether you’re a service advisor on the drive or a manager […]

The Future of Automotive: Culture, Leadership & Service Drive Excellence with Glenn Lundy

What does it take to thrive in today’s rapidly changing automotive world? According to industry leader Glenn Lundy, the answer lies in adaptability, strong leadership, and building a culture that evolves with the times. In a high-energy episode of Service Drive Revolution, Glenn joins Chris Collins to talk about dealership leadership, what separates successful stores […]

Maximizing Service Drive Revenue: Top Strategies Explained

Running a successful dealership service department isn’t just about processing repair orders—it’s about building trust, enhancing customer satisfaction, and maximizing revenue without resorting to pushy sales tactics. To gain deeper insights into optimizing service drive performance, we spoke with industry expert Jim Kozimor, who shared valuable strategies for SERVICE ADVISORS and MANAGERS looking to maximize […]

Boosting Service Drive Revenue: Proven Strategies for SERVICE ADVISORS and MANAGERS

Running a successful dealership service department isn’t just about processing repair orders—it’s about building trust, enhancing customer satisfaction, and maximizing revenue without resorting to pushy sales tactics. Whether you’re a service advisor aiming to increase your average repair order (RO) or a SERVICE MANAGER striving to improve department profitability, these strategies will help you achieve […]

Mastering Service Challenges: Essential Tips for Service Advisors and Managers

As a Service Advisor or Manager, you’re the vital link between customers and Technicians. Your ability to handle pricing, communicate effectively, and manage expectations can make or break the customer experience. Let’s explore some key strategies shared in a recent Service Drive Revolution discussion to help you succeed and boost your service department’s performance. 1. […]

What to Expect as a New SERVICE ADVISOR : Your Roadmap to Success

Starting your journey as a SERVICE ADVISOR is exciting, but it can also feel a bit overwhelming. This role is the heartbeat of the service department, where customer care, technical knowledge, and organizational skills come together. So, what should you expect as a new SERVICE ADVISOR, and how can you set yourself up for success? […]

9 Critical Mistakes Service Advisors Make and How to Fix Them

A few common oversights turn even the sharpest Advisors into profit leaks. I’ve seen behind the curtain…I know exactly why about 50% of customers now bounce from Dealership service bays, never to return. But here’s the good news – these faults are totally fixable. Let’s walk through the 9 common mistakes Service Advisors make that […]

Overcoming Customer Objections in Auto Service: The #1 Mistake Shops Make That Costs You Sales

Getting customer objections is frustrating for Service Advisors. You want to help, but customers  just don’t seem confident in moving forward. The truth is, every Service Advisor struggles with this at times. But overcoming objections gets easier when we have the right tools and strategies. This isn’t about blame or self-doubt. It’s about growth – […]

Bridging the Parts and Service Rivalry at Car Dealerships 

At any dealership I visit, I can assess within 5 minutes whether Parts and Service Departments work well together. Unfortunately, more often than not, there is clear friction between these teams. It reminds me of the infamous family rivalry between the Capulets and Montagues (Romeo and Juliet)! This led my colleague Christian and I to […]

Keeping Your Service Advisors Engaged and Motivated

I recently had a great chat with my co-host, Christian, on the Service Drive Revolution podcast. We got into a meaningful discussion about Service Advisor motivation.  This is a topic near and dear to my heart. I know from personal experience that the job can really beat you down if you let it.  These days, […]