How To Sell Tires: 4 Ways To WIN The Tire Game

It’s tire season. It’s time to get in the game. I know a lot of dealerships that just see tires as a pain in the a**. Sure, they’re heavy and hard to carry, but you should definitely want to know how to sell tires.  Why you need to know how to sell tires.  They are […]

10 Reasons Automotive Service Advisors Are Stressed

Automotive service advisors feel stress because they sit between customers and technicians. They also deal with parts delays, repair-order volume, CSI pressure, and management demands. When the service drive lacks clear process, training, capacity, or a fair service advisor pay plan, advisors spend the day reacting. They are not guiding the customer experience. This guide […]

How to address market based pricing increases with your customers

Today we’re talking about how to address market based pricing increases with your customers. If you’ve been out of your house in the last six months, you know that prices are escalating everywhere…and that includes the car service arena. I was in North Dakota a couple of weeks ago and a dealership there was charging […]

How To Get Promoted At Your Dealership

Today on Service Drive Revolution we’re going to talk about how to get promoted as a Service Advisor or Technician to being a Manager.  Are you currently looking for a promotion? Do you feel tired of your current position?   We’ll be covering…   -What are the steps?    -What are the things that you […]

Dealership Valet Training for Service Advisors

I’m Chris Collins and this is Christian Lafferty and before we get started with our list, let’s talk about the news!    Auto News Update #1: Solar Powered Vehicles    Christian starts off by telling us the news, he announces,    “We’ve got some good news. This was fascinating to me, there’s this article called […]

Morning Routine Of A Millionaire Service Advisor

Would you say you have the Morning Routine Of A Millionaire Service Advisor?    Welcome to Service Drive Revolution.   Today we are going to talk about the Morning Routine of a Millionaire Service Advisor. We’re gonna explain what are the things that you should be doing every day to be successful, to build your […]

Service Advisors Need To Stop Being Average

Stop Being Average!    Welcome to Service Drive Revolution! Today we’re going to share with you how you cannot be average, how you can perform at a higher level, and how to get out of the rut of being average.    We also are going to talk about the news and discuss our favorite super bowl […]

Questions Your Service Advisors Should Be Asking

Questions Your Service Advisors Should Be Asking..    Welcome everybody to Service Drive Revolution.    I’m Chris Collins and this is Christian Lafferty. Today, we’re going to be talking about questions your service advisors should be asking. Additionally, we’re also going to keep you up to date on the latest news in our industry.   […]

How many Automotive Repair Orders Should a Service Advisor Write?

Coming up on today’s show, we’ll be talking about how many Automotive Repair Orders a service advisor writes. Additionally we’ll ask our editor, Michael, to describe different parts on a car to make a bigger point.    I’m Chris Collins, this is Christian Lafferty and that’s what’s coming up on Service Drive Revolution.   So […]

3 Burning Questions from the Service Drive

Chris: Today we attack the backlog of questions from the audience. Mia addresses the five kinds of customers you meet on the service drive. Christian takes a honest stab at fixing a workplace dilemma, and I find a new ringtone. I’m Chris Collins. This is Christian Lafferty. And that’s what’s coming up today on service […]

Empowering Advisors with Mia Griggs

This week on the show, we interviewed a TikTok star, which is basically like a celebrity to us. Mia Griggs does great stuff where she role plays as both the customer and the service advisor, and it’s hilarious. She has over 10 million views and, recently, we had the chance to catch up with her […]

The Top 10 Reasons Why Customers Hate Service Advisors

I thought it was funny yesterday, we were on our bi-weekly call with our coaches that are out in the field, and when we were talking about the agenda for the call, and Christian was like, “I want to talk about menus.” Because one of the things that we will do when we go into […]