Top 5 Mistakes SERVICE MANAGERS Make That Hurt Their Dealership
In this episode of Service Drive Revolution #367, Chris Collins, Adam, and Hogi share five common mistakes Service Managers make that hold back their teams. Learn how stronger leadership, accountability, and better decision-making can improve your Fixed Ops department and create a better experience for both employees and customers.
Service Manager KPIs Every Dealership Should Monitor Monthly
Learn which service manager KPIs to track monthly to turn your service department into a true profit center covering financial health, shop efficiency, and customer loyalty metrics.
How Service Advisors Improve Customer Retention Rates Now
Learn how service advisors can lift customer retention rates through trust-building communication, smart follow-up systems, and personalized service that keeps drivers coming back.
What Does an Automotive Service Manager Do in Dealerships
Learn what it takes to succeed as an automotive service manager covering core responsibilities, KPIs, career requirements, and how this role drives dealership profitability.
How Did Chris Collins Build the Best Advisor Training
Learn how Chris Collins created the best service advisor training by combining hands-on dealership experience, practical systems, and genuine customer connection strategies that actually work.
Are Your Fixed Ops Ready for the Summer Road Trip Surge 2026
Learn what’s driving summer road trip trends in 2026 as Americans choose open highways over airports for budget-friendly, flexible, and memorable domestic travel experiences.
How Do Dealership Fixed Operations Drive Profit & Loyalty
Learn how dealership fixed operations create stable revenue, strengthen customer loyalty, and serve as the financial backbone that keeps your dealership profitable year-round.
How Digital Service Check-In Is Changing the Service Drive
Learn how digital service check-in transforms the dealership service drive by speeding up intake, reducing advisor workload, and improving the overall customer experience.
Top 15 Parts Manager Mistakes (And How to Fix Each One
Learn the 15 most common parts manager mistakes and discover actionable fixes that improve inventory control, technician efficiency, and dealership cash flow.
The Hidden Costs of Misaligned Service Incentives
Learn how misaligned service incentives erode dealership profits and morale, and discover proven strategies to build fair, performance-driven compensation plans.
Key Service Department KPIs Every Dealership Must Track
Learn which service department KPIs drive profitability, from repair order counts and labor rates to technician efficiency, bay utilization, and customer retention.
What Does a Fixed Operations Manager Really Do?
Discover what a fixed operations manager does, from leading service and parts teams to improving KPIs, boosting retention, and maximizing dealership profitability.
