How to Turn Your Car Dealership’s Detail Department into a Cash Machine

detail department

For many dealerships, the detail department is seen as a necessary cost of doing business. But with the right systems and strategy, your shop’s car care services could be generating significant profits.  In this comprehensive guide, we’ll walk through how to create a highly profitable detail department within your dealership.  Define the Types of Details […]

Duane ‘Dog’ Chapman: Interview With Dog The Bounty Hunter


Duane Lee Chapman, also known as Dog The Bounty Hunter and Duane ‘Dog’ Chapman, is an American television personality known for popular TV programs following his life and adventures as a bounty hunter. Dog is deeply involved in crime fighting, advocating for tough legislation to curb crime, and launching several media ventures including a new […]

How To Sell Tires: 4 Ways To WIN The Tire Game


It’s tire season. It’s time to get in the game. I know a lot of dealerships that just see tires as a pain in the a**. Sure, they’re heavy and hard to carry, but you should definitely want to know how to sell tires.  Why you need to know how to sell tires.  They are […]

What’s Making the Auto Tech Shortage Even Worse?


There seem to be more auto tech jobs than techs available right now– that’s for sure. It’s been that way for a while now. But there seems to be no end in sight to the worsening auto tech shortage.  A recent study by Wrench Way investigated this phenomenon and confirmed the auto tech shortage will […]

10 Reasons Why Automotive Service Advisors Are So Stressed


Think about the market right now. Running the service department is hard as an automotive Service Advisor, and even more difficult than ever before with the technician and parts shortages.  Whose job is it to relay these manufacturing and shipping delays to the customer? The Service Advisor. And with all these communications with customers to […]

Strategies to Boost CSI Score with Customer Loyalty and Retention


It’s more lucrative than ever to enter the EV space, just like the early 1900s when all these hundreds of car companies were trying to make their name in the marketplace. In creating brand perception, they focused on their CSI score and customer loyalty and retention. A ton of new EV companies will soon enter the […]

From Lube Tech to Fixed Ops Expert

Rob Rowse, Fixed Ops Expert, discusses his journey from being a lube technician to Fixed Ops Expert. He created his path and thrived from it!

Traits of good service managers versus substandard managers

How to Become an Elite Service Manager

Many good service managers struggle in their job. That’s probably why we see an almost 50 percent turnover annually in service managers. Not only is that ridiculously high, but it also runs up costs for service companies.  When you consider it, service departments are spending money for recruiting, hiring and training new managers.  When managers […]


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