Duane Lee Chapman, also known as Dog The Bounty Hunter and Duane ‘Dog’ Chapman, is an American television personality known for popular TV programs following his life and adventures as a bounty hunter. Dog is deeply involved in crime fighting, advocating for tough legislation to curb crime, and launching several media ventures including a new […]
It’s tire season. It’s time to get in the game. I know a lot of dealerships that just see tires as a pain in the a**. Sure, they’re heavy and hard to carry, but you should definitely want to know how to sell tires. Why you need to know how to sell tires. They are […]
There seem to be more auto tech jobs than techs available right now– that’s for sure. It’s been that way for a while now. But there seems to be no end in sight to the worsening auto tech shortage. A recent study by Wrench Way investigated this phenomenon and confirmed the auto tech shortage will […]
Think about the market right now. Running the service department is hard as an automotive Service Advisor, and even more difficult than ever before with the technician and parts shortages. Whose job is it to relay these manufacturing and shipping delays to the customer? The Service Advisor. And with all these communications with customers to […]
It’s more lucrative than ever to enter the EV space, just like the early 1900s when all these hundreds of car companies were trying to make their name in the marketplace. In creating brand perception, they focused on their CSI score and customer loyalty and retention. A ton of new EV companies will soon enter the […]
Rob Rowse, Fixed Ops Expert, discusses his journey from being a lube technician to Fixed Ops Expert. He created his path and thrived from it!
Six effective steps on how to run a Service Department. Honesty is the best policy, admit the baby is ugly! Focus on the Outcome.
Many good service managers struggle in their job. That’s probably why we see an almost 50 percent turnover annually in service managers. Not only is that ridiculously high, but it also runs up costs for service companies. When you consider it, service departments are spending money for recruiting, hiring and training new managers. When managers […]
A service advisor plays a critical role at your dealership, and understanding what they do increases effectiveness for customers and technicians.
Today on Service Drive Revolution we’re going to talk about how to get promoted as a Service Advisor or Technician to being a Manager. Are you currently looking for a promotion? Do you feel tired of your current position? We’ll be covering… -What are the steps? -What are the things that you […]