How To Drive More Traffic To Your Service Drive
Service Drive Revolution — Episode #379 Official Full Transcript Host: Chris Collins Guests: Adam Krey and Chris Hogland Published: October 12, 2026 Duration: 1:01:00 Listen on Apple | Listen on Spotify Continuing our deep dive into fixed operations growth and department capacity, Service Drive Revolution — Episode #379 tackles a universal dealership question: Does your […]
What It Takes to Go From Service Advisor to Service Manager
Service Drive Revolution — Episode #378 Official Full Transcript Host: Chris Collins Guests: Adam Krey and Chris Hogland Published: October 5, 2026 Duration: 49:57 Listen on Apple | Listen on Spotify Building on weeks of deep-diving into shop floor culture and productivity, Service Drive Revolution Episode #378 tackles one of the biggest career transitions in […]
Why You Don’t Need Advisor Training
Service Drive Revolution — Episode #377 Official Full Transcript Host: Chris Collins Guests: Adam Krey and Chris Hogland Published: September 21, 2026 Duration: 57:49 Listen on Apple | Listen on Spotify Building on weeks of deep-diving into shop floor culture and productivity, Service Drive Revolution — Episode #377 tackles a controversial truth: training your SERVICE […]
How To Avoid Socialism In The Service Drive
Service Drive Revolution — Episode #376 Official Full Transcript Host: Chris Collins Guests: Adam Krey and Chris Hogland Published: September 15, 2026 Duration: 54:32 Listen on Apple | Listen on Spotify Following up on the massive conversations sparked by last week’s episode regarding technician pushback and changing shop floor dynamics, Service Drive Revolution – Episode […]
Is “Socialism” Coming to Your Service Drive?
Technicians are demanding fairer pay, structured apprenticeships, and an end to manual dispatch bias. Learn why legacy flat-rate systems are facing pushback—and how service managers can fix shop culture, efficiency, and retention.
Can Role-Playing Help Advisors Handle Tough Customers?
Quick Answer Role-playing helps service advisors handle tough customers. It provides a low-risk setting to practice difficult conversations and improve objection handling. Advisors can also build stronger emotional control. Through structured practice, staff learn how to calm frustrated vehicle owners. They also learn to explain complex repair bills clearly. In addition, real-time coaching helps them […]
Why Aren’t Fixed Ops Saving Dealerships?
Service Drive Revolution — Episode #374 Official Full Transcript Host: Chris Collins Guests: Adam Krey and Chris Hogland Published: August 31, 2026 Duration: 1:02:11 Listen on Apple | Listen on Spotify Across automotive retail, front-end new and used vehicle sales are slowing down, and gross margins are compressing. Historically, when sales drop, dealership fixed operations […]
How to Reduce Parts Obsolescence in Your Car Dealership
Service Drive Revolution — Episode #370Official Full Transcript Host: Chris CollinsGuests: Adam Krey and Chris HoglandPublished: August 3, 2026Duration: 45:18 Listen on Apple | Listen on Spotify In Service Drive Revolution Episode #370, Chris Collins, Adam Krey, and Hogi answer a question from a Parts Director about the differences between automotive and heavy-duty truck Parts […]
How Did Chris Collins Build the Best Advisor Training
Strong advisor training is the backbone of a dealership’s success, but it’s where many stumble. Too often, service advisors get thrown into the deep end, armed with theory but missing the practical tools to handle packed schedules, upset customers, and real-world curveballs. The gap between what advisors learn in a classroom and what actually happens […]
Are Your Fixed Ops Ready for the Summer Road Trip Surge 2026
It’s no secret that travel plans look different this year. Packed airports, high prices, and hard plans can make a vacation feel heavy before it starts. Instead of relief, many families and solo travelers feel stress. That is why more people are choosing the classic summer road trip. It gives families and friends more control, […]
How Do Dealership Fixed Operations Drive Profit & Loyalty
It’s no secret that shrinking profit margins on new car sales are putting pressure on dealerships to find other reliable income streams. But, did you know? Often overlooked, dealership fixed operations can be the missing link between just getting by and thriving in a competitive market. Many dealers struggle with stagnant service departments, underperforming parts […]
How Digital Service Check-In Is Changing the Service Drive
Every dealer knows the 7:00 AM rush can make or break the service department’s day. Lines form, paperwork piles up, and customers start to wonder just how long they’ll be stuck waiting. Service advisors are stretched thin, manual entry slows everything down, and key details can get lost. By that moment, it eventually leads to […]
