Dave Cissi

Mercedes Benz of St. Louis

Net/Gross went from -19.46% to 36.01% Effective Labor Rate (ELR) increase of $26 CSI rise from 93 to 94

Damon Egan

Damon Egan Sherwood Ford

CSI rise from 63 to 74 Net/Gross went from -7% to 31% Effective Labor Rate (ELR) increase of $18

Ben Cooper

Ben Copper

Net/Gross went from -4% to 13% Effective Labor Rate (ELR) increased $21 CSI rose from 93 to 94

SERVICE MANAGER SUCCESS STORIES: DON VOLK

Don Volk Denny

These are the results Dave’s seen with the Chris Collins Signature Coaching Program: Effective Labor Rate (ELR) increase of $29 CSI rise from 87.4 to 94.4 It’s taken some work, but you can’t argue with these results… and he is just getting started. Read Don’s success story below… Kudos to Don Volk and his team […]

SERVICE MANAGER SUCCESS STORIES: GARETH ROWLANDS

Gareth Rowland Honda Morristown

Congratulations to Gareth Rowlands of Honda of Morristown, in Tennessee for being a finalist in the 2017 Service Manager Challenge. Gareth joined the Chris Collins Signature Coaching Program in October of 2016.  As a former athlete, Gareth is familiar with how to win, he just needed a coach to show him the playbook. Here are […]

SERVICE MANAGER SUCCESS STORIES: MIKE RABBITTS

Johnson City

Congratulations to Mike Rabbitts of Johnson City Ford in Johnson City Tennessee for being a finalist in the 2017 Service Manager Challenge. Mike joined the Chris Collins Signature Coaching Program in October of 2016.  After the 2008 financial crisis, he transitioned into the car industry and has since developed a bustling service drive. Here are […]

HOW MINDSET DRIVES BUSINESS PERFORMANCE ON THE SERVICE DRIVE

A Prisoner in your own mind?

Let me take you on a quick trip back to my band days. For those of you not familiar with “band” thinking, it’s very much like being in a gang. You must stick together, and everything is for the good of the band. So one day we’re practicing and Ian Astbury comes in and asks […]

GAMIFICATION: YOUR HACK TO MAKING HAPPY, PRODUCTIVE EMPLOYEES

Gamification with Mario Pernillo

Wouldn’t work be amazing if everyone did their job? Seriously, how many times have you asked your employees to do something only to turn around and realize they didn’t do it, or did it half-assed? That makes me extremely unhappy, and I’m pretty sure you feel the same. Now, don’t get me wrong. There are […]

MAKE SURE YOUR SERVICE DRIVE IS DROUGHT PROOF

The Answer To the Tech Drought

Take a moment and imagine… It’s late on a Friday night, and your wife is calling for the fourth time asking when you’ll be home. You barely take her calls at this point because you know what she’s going to say, “You’re never around.” You just lost your best technician, and man, he took a […]

HOW TO MAKE CSI AND PROFIT SEXY AGAIN

Bringing Sexy Back by Chris Collins

This week we’re talking about how to make profit and CSI sexy. Get your mind out of the gutter because it’s not what you think… One of the things that drives me the craziest is when people are having trouble with their service drive and they tell me they need more traffic, or some fancy […]