Mastering Service Challenges: Essential Tips for Service Advisors and Managers
On this Drive By, Chris and Christian discuss how to mark up dealer parts for maximum profit and tackle the controversial diagnostic fee, offering tips on how to explain it to customers and build trust for future visits.
What to Expect as a New SERVICE ADVISOR : Your Roadmap to Success
On today’s Drive By, Chris and Coach Christian answer a question from a gentleman asking what to expect when he starts his first job as a Service Advisor.
The 9 Reasons Why Service Managers Fail (And How to Avoid Them)
Chris & Christian discussed why Service Managers fail and how to avoid them
Boosting Service Department Profitability: A Quick Guide for Fixed Ops
Chris & Christian give tips for improving your Fixed Ops and profitability
Achieving Outstanding CSI: A Quick Guide for Fixed Ops
Chris & Christian give tips of improving your Fixed Ops and CSI
A Personal, Behind-The-Scenes Takeaways From Top Dog 2024
Chris & Christian give their personal, behind-the-scenes insights on Top Dog 2024.
The Dealership Business Model: The Math Matters… A Lot!
Chris Collins, Christian Lafferty and Coach Hogie discuss the misunderstood Dealership Business Model.
The Dealership Business Model: Winning The Customer Service Game
Chris Collins, Christian Lafferty and Coach Hogie discuss the misunderstood Dealership Business Model.
Top Dog 2024 Speaker Will Guidara And Elevating Your Service Game with Unreasonable Hospitality!
Unreasonable Hospitality author Will Guidara joins the crew for SDR.
Unlocking Excellence: Insider Secrets of Elite Automotive Service Managers
Hey there, Chris Collins here! I’ve been in the automotive industry trenches for over 25 years, and I’ve seen it all when it comes to service managers. Some struggle to keep their heads above water, while others seem to effortlessly lead their teams to success. So, what’s the secret sauce that separates the average from […]
Why Your Service Manager Fails at Driving Profit
Far too often Dealership Principals ask me – why can’t my Service Manager optimize shop profitability? They handle the day-to-day fine enough, keep customers happy and techs busy. Yet our bottom line never seems to improve. What gives? I’ve been fielding this question for years but there’s a reality you may not want to hear, […]
Why Leadership Training Fails to Inspire True Followership
Let’s have an honest chat about leadership training for maximum followership. I’ve been to hundreds of seminars and workshops over my career. Read endless books detailing the qualities and behaviors that supposedly make great leaders. But in my experience, most miss the core point. They mistake management training for leadership training. Most so-called leadership training […]
