Behind the Scenes: My Lessons Writing the Irreplaceable Service Manager Book
It was never my goal to be an author. I fell into the car business at 17 and built my career turning around dealership service departments. Writing a book was never part of the plan. But in 2006, a mentor suggested I share my approach to help more Service Managers succeed. Thus began a 3 […]
4 Reasons Why Service Advisor Pay Plans Change
We’re going to talk about the thing that everybody hates– pay plans. We’re going to give you a little insight into why the pay plan keeps changing. Whether you’re under Service Advisor pay plans or Service Manager pay plans, it doesn’t matter what position you’re in. Because we have all experienced confusing changes to our […]
Strategies to Boost CSI Score with Customer Loyalty and Retention
It’s more lucrative than ever to enter the EV space, just like the early 1900s when all these hundreds of car companies were trying to make their name in the marketplace. In creating brand perception, they focused on their CSI score and customer loyalty and retention. A ton of new EV companies will soon enter the […]
Adaptive Leadership Training: 5 Tips for Business
We interviewed top 100 business coach, Dave Meltzer, to discuss the recent changes in the business and leadership scene. We talked about the accelerating changes in the industry and how to use Adaptive Leadership Training to excel with these changes. These changes are requiring managers to step up and become leaders. A lot of “leaders” […]
Service Manager Training: Why Dealerships Lose Customers To Independents
Five reasons why dealerships lose customers to independent shops, and how service manager training helps you monitor department issues.
Tips for Effective Dealership Marketing
Effective Dealership marketing strategies that will help you leave a lasting impression on potential car buyers in your community!
So, What’s the Actual Role of a Service Advisor, Anyway?
A service advisor plays a critical role at your dealership, and understanding what they do increases effectiveness for customers and technicians.
5 Ways To Increase Repair Order Count
Let’s talk about Repair Order Count! Welcome everybody to Service Drive Revolution. Today, we are gonna talk about the impending doom of future repair order count dropping. We know that the repair order count is gonna drop over the next 12 to 24 months, but why? And what can you do to get ahead […]
How To Get Promoted At Your Dealership
Today on Service Drive Revolution we’re going to talk about how to get promoted as a Service Advisor or Technician to being a Manager. Are you currently looking for a promotion? Do you feel tired of your current position? We’ll be covering… -What are the steps? -What are the things that you […]
Dealership Valet Training for Service Advisors
I’m Chris Collins and this is Christian Lafferty and before we get started with our list, let’s talk about the news! Auto News Update #1: Solar Powered Vehicles Christian starts off by telling us the news, he announces, “We’ve got some good news. This was fascinating to me, there’s this article called […]
