Can Role-Playing Help Advisors Handle Tough Customers?

Can role-playing help advisors handle tough customers? Discover how weekly rehearsal builds emotional control, sharper objection-handling scripts, and higher effective labor rates on the service drive.

Why Aren’t Fixed Ops Saving Dealerships?

While front-end vehicle sales slump, fixed operations revenue remains flat across major dealership groups. Learn why technician capacity limits, AI phone bot failures, and market share loss to independent shops are hurting fixed ops—and how leadership can fix it.

How to Reduce Parts Obsolescence in Your Car Dealership

Parts obsolescence can quietly drain dealership profits and hurt inventory performance. Learn how better inventory management systems, monthly reviews, and stronger dealership processes reduce obsolete parts while improving profitability, customer satisfaction, and Fixed Ops performance. Based on insights from Service Drive Revolution Episode #370.

How to Increase Effective Labor Rate at Your Dealership

In this episode of Service Drive Revolution #369, Chris Collins, Adam, and Hogy explain why the gap between your posted and effective labor rate matters more than most dealerships realize. Learn how better pricing strategies, consistent processes, and stronger leadership can improve profitability across your Fixed Ops department.

Why More Service Traffic Isn’t the Answer

In this episode of Service Drive Revolution #368, Chris Collins, Adam, and Hogi explain why most dealerships don’t have a traffic problem—they have a capacity and retention problem. Learn how technician staffing, shop efficiency, and customer experience drive real Fixed Ops growth.

Top 5 Mistakes SERVICE MANAGERS Make That Hurt Their Dealership

In this episode of Service Drive Revolution #367, Chris Collins, Adam, and Hogi share five common mistakes Service Managers make that hold back their teams. Learn how stronger leadership, accountability, and better decision-making can improve your Fixed Ops department and create a better experience for both employees and customers.

What Does an Automotive Service Manager Do in Dealerships

Learn what it takes to succeed as an automotive service manager covering core responsibilities, KPIs, career requirements, and how this role drives dealership profitability.

How Did Chris Collins Build the Best Advisor Training

Learn how Chris Collins created the best service advisor training by combining hands-on dealership experience, practical systems, and genuine customer connection strategies that actually work.

Are Your Fixed Ops Ready for the Summer Road Trip Surge 2026

Learn what’s driving summer road trip trends in 2026 as Americans choose open highways over airports for budget-friendly, flexible, and memorable domestic travel experiences.

How Do Dealership Fixed Operations Drive Profit & Loyalty

Learn how dealership fixed operations create stable revenue, strengthen customer loyalty, and serve as the financial backbone that keeps your dealership profitable year-round.

How Digital Service Check-In Is Changing the Service Drive

Learn how digital service check-in transforms the dealership service drive by speeding up intake, reducing advisor workload, and improving the overall customer experience.

Top 15 Parts Manager Mistakes (And How to Fix Each One

Learn the 15 most common parts manager mistakes and discover actionable fixes that improve inventory control, technician efficiency, and dealership cash flow.