Why You Don’t Need Advisor Training
Service Drive Revolution — Episode #377 Official Full Transcript Host: Chris Collins Guests: Adam Krey and Chris Hogland Published: September 21, 2026 Duration: 57:49 Listen on Apple | Listen on Spotify Building on weeks of deep-diving into shop floor culture and productivity, Service Drive Revolution — Episode #377 tackles a controversial truth: training your SERVICE […]
How To Avoid Socialism In The Service Drive
Service Drive Revolution — Episode #376 Official Full Transcript Host: Chris Collins Guests: Adam Krey and Chris Hogland Published: September 15, 2026 Duration: 54:32 Listen on Apple | Listen on Spotify Following up on the massive conversations sparked by last week’s episode regarding technician pushback and changing shop floor dynamics, Service Drive Revolution – Episode […]
Is “Socialism” Coming to Your Service Drive?
Technicians are demanding fairer pay, structured apprenticeships, and an end to manual dispatch bias. Learn why legacy flat-rate systems are facing pushback—and how service managers can fix shop culture, efficiency, and retention.
Can Role-Playing Help Advisors Handle Tough Customers?
Quick Answer Role-playing helps service advisors handle tough customers. It provides a low-risk setting to practice difficult conversations and improve objection handling. Advisors can also build stronger emotional control. Through structured practice, staff learn how to calm frustrated vehicle owners. They also learn to explain complex repair bills clearly. In addition, real-time coaching helps them […]
Why Aren’t Fixed Ops Saving Dealerships?
Service Drive Revolution — Episode #374 Official Full Transcript Host: Chris Collins Guests: Adam Krey and Chris Hogland Published: August 31, 2026 Duration: 1:02:11 Listen on Apple | Listen on Spotify Across automotive retail, front-end new and used vehicle sales are slowing down, and gross margins are compressing. Historically, when sales drop, dealership fixed operations […]
How to Reduce Parts Obsolescence in Your Car Dealership
Service Drive Revolution — Episode #370Official Full Transcript Host: Chris CollinsGuests: Adam Krey and Chris HoglandPublished: August 3, 2026Duration: 45:18 Listen on Apple | Listen on Spotify In Service Drive Revolution Episode #370, Chris Collins, Adam Krey, and Hogi answer a question from a Parts Director about the differences between automotive and heavy-duty truck Parts […]
How to Increase Effective Labor Rate at Your Dealership
Many dealership leaders pay close attention to their posted labor rate, but far fewer understand the impact of their effective labor rate. The difference between the two can quietly cost your service department thousands of dollars each month. While many dealerships assume an effective labor rate should naturally fall below the posted rate, that mindset […]
Why More Service Traffic Isn’t the Answer
Most dealership leaders say the same thing when service sales start to flatten: “We need more traffic.” At first glance, that sounds logical. More appointments should mean more repair orders, more labor sales, and more profit. In this episode of Service Drive Revolution #368, Chris Collins, Adam, and Hogi challenge that assumption and explain why […]
Top 5 Mistakes SERVICE MANAGERS Make That Hurt Their Dealership
SERVICE MANAGER mistakes can quietly hold back even the best dealership service departments. From delaying important decisions to avoiding accountability, these common leadership habits can reduce profitability, frustrate employees, and hurt the customer experience. The challenge is that some of the most common leadership mistakes don’t seem like mistakes at all. They often sound reasonable—or […]
What Does an Automotive Service Manager Do in Dealerships
When the service department isn’t running smoothly, profits can shrink while customer relationships start to fall apart. Without strong leadership, it’s tough to keep the team engaged, manage daily operations, or ensure customers feel valued. Not to mention maintaining the high standards needed in a competitive dealership. With this in mind, you need someone who […]
How Did Chris Collins Build the Best Advisor Training
Strong advisor training is the backbone of a dealership’s success, but it’s where many stumble. Too often, service advisors get thrown into the deep end, armed with theory but missing the practical tools to handle packed schedules, upset customers, and real-world curveballs. The gap between what advisors learn in a classroom and what actually happens […]
Are Your Fixed Ops Ready for the Summer Road Trip Surge 2026
It’s no secret that travel plans have started to look a little different this year. You will be shocked by packed airports, inflated costs, and complicated itineraries. The result? Many families and solo travelers feel weighed down before vacation even begins. Instead of bringing relief, these challenges can turn a getaway into a source of […]
