#24 – Service Advisors: Should You Hire a Veteran or a Newbie?
Sign up for a free membership and listen now at servicedriverevolution.com “As a service advisor what’s better: to train your own newbies? or to hire a wily veteran?” They discuss whether this is a subjective decision that is relative to each dealership, or can a one trick tool work across the board. Gary also receives […]
#23 – It’s Time To Get Uncomfortable
Sign up for a free membership and listen now at servicedriverevolution.com How personal growth and business success often require a level of discomfort. As prolific artist Jean Cocteau once said: “You have comfort. You don’t have luxury. Don’t tell me money plays a part. The luxury I advocate has nothing to do with money. It […]
#22: Making 2017 Your Best Year Ever
Sign up for a membership at SDR LIVE ACADEMY FREE Leading Service Manager Trainers, Chris Collins and Gary Daniel reveal how to build a forecast, how to establish goals and discuss the overall tools for making your Service Department the best it can be in 2017. Chris states “It’s ok if you don’t know it…but […]
#21: Small Hinges Swing Big Doors
Sign up for a membership at SDR LIVE ACADEMY FREE Leading Service Manager Trainers, Chris Collins and Gary Daniel, discuss how small changes in your Service Drive can make significant changes in your overall success.
#20: The Looming Technician Drought
Sign up for a free membership and listen now at servicedriverevolution.com Top Service Manager Trainers, Chris Collins and Gary Daniel, discuss the looming Great Technician Drought. But don’t despair, the guys will give you a light at the end of the tunnel. If you’ve been having trouble hiring technicians, like everyone is, the are guys […]
#19: SPECIAL Inside Master Sommelier’s Work Ethic
Sign up for a membership at SDR LIVE ACADEMY FREE Leading Service Manager Trainers, Chris Collins and Gary Daniel, invite you into a Mastermind Coaching Group with Master Sommelier, DLynn Proctor, to dissect the work ethic necessary to pass the hardest exam in the world. The guys discuss factors such as profit margins, psychology, inventory, […]
#18: The 6 Differences That Separate Low and High Performing Service Departments
Sign up for a free membership and listen now at servicedriverevolution.com Top Service Manager Trainers, Chris Collins and Gary Daniel, welcome special guest Dan Morris, owner of a Honest-1 Auto Care shop in Florida. Dan’s been in the industry for years and has seen his fair share of low and high performing departments. The guys […]
#17: Standard Service Department Weaknesses
Sign up for a membership at SDR LIVE ACADEMY FREE Leading Service Manager Trainers, Chris Collins and Gary Daniel, build off their discussion from last episode focusing on the standard weaknesses of service departments that cause them to fail or underperform. From RO counts to outdated processes the guys will share how to stop these […]
#16: Reasons Why Service Departments Fail or Underperform
Sign up for a free membership and listen now at servicedriverevolution.com Top Service Manager Trainers, Chris Collins and Gary Daniel, explore the common reasons why fixed ops fail or underperform. From customer service to training to pricing strategies, they cover it all. In particular, the hurdles technicians face when taking on the position of service […]
#15: The Most Effective Dispatch System
Sign up for a free membership and listen now at servicedriverevolution.com Leading Service Manager Trainers, Chris Collins and Gary Daniel, along with Guest Star Bulldog Lola Collins, join in the debate between manual dispatch versus electronic dispatch. Upon a listener’s request, we diagnosis his systems from advisor to tech ratio to his ideal dispatch system. […]
#14: Top Dog Service Manager Happy Hour
Sign up for a free membership and listen now at servicedriverevolution.com Top Service Manager Trainers, Chris Collins and Gary Daniel, welcome back Mario Pernillo, Jair Martinez, The GOAT Hassan Salem, and first timer Ben Alexander. It’s a rarity to have all these guys in one room, so naturally, the guys are letting loose. Together they […]
#13:The GOAT’s KPI’s to Increase Productivity
Sign up for a free membership and listen now at servicedriverevolution.com Leading Service Manager Trainers, Chris Collins and Gary Daniel, welcome the GOAT (Greatest Of All Time) of Service Advisors, Hassan Salem. Hassan didn’t become the GOAT by accident; he operates on a different playing field above the rest to increase productivity. Chris and Gary […]
