#12: Techniques to Convert Difficult Customers
Sign up for a membership at SDR LIVE ACADEMY FREE This week on Service Drive Revolution, top Service Manager Trainers, Chris Collins and Gary Daniel, welcome Jair Martinez, Service Manager turned Chris Collins Service Advisor Trainer. We discuss the complexities of interacting with difficult customers, Jair’s finely tuned system as an advisor and the importance […]
#11: Dominant Strategies of a Lead Service Advisor
Sign up for a free membership and listen now at servicedriverevolution.com This week on Service Drive Revolution, leading Automotive Service Trainers, Chris Collins and Gary Daniel, are joined by Mario Pernillo, Service Consultant & Lead Sales Trainer, to discuss high customer satisfaction rates, KPIs, and Mario’s system as a Top Advisor at the largest Toyota […]
#10: Better Your Best, $50K Service Manager Challenge Finalists Profiles
Sign up for a membership at SDR LIVE ACADEMY FREE In this special episode of Service Drive Revolution, the top Service Manager Trainers, Chris Collins and Gary Daniel, interview the Top Dog $50K Service Manager Challenge Finalists. Among the 6 Finalists in the past year after implementing Chris Collins Inc Techniques, their CSI is up […]
#9: Building Customer Relationships: The Do’s and Don’ts
Sign up for a free membership and listen now at servicedriverevolution.com In this episode of Service Drive Revolution, leading Automotive Service Trainers, Chris Collins and Gary Daniel, discuss the profitable and proper way to begin a relationship with customers and the mindset needed turn obstacles into solutions. Listen in and hear proven techniques to approach […]
#8: Leading Service Manager Strategies with Mario Pernillo
Sign up for a free membership and listen now at servicedriverevolution.com In this episode of Service Drive Revolution, Service Consultant & Lead Sales Trainer Mario Pernillo swings by Top Dog HQ in downtown Los Angeles to with leading Service Manager Trainers, Chris Collins and Gary Daniel to discuss the five commonalities between the nation’s top […]
#7: How Top Leaders Create Top Performers with Tim Kintz
Sign up for a free membership and listen now at servicedriverevolution.com In this episode of Service Drive Revolution, top Automotive Sales and Leadership Trainer, Tim Kintz stops by Top Dog HQ in Los Angeles to meet with leading Automotive Service Manager Trainer, Chris Collins and his right hand man, Gary Daniel to chat about breaking […]
#5: The differences between selling cars, and servicing cars w/Tim Kintz
Sign up for a free membership and listen now at servicedriverevolution.com Chris Collins and co-host Gary Daniel welcome top automotive sales trainer, Tim Kintz to discuss various differences and synergies between working with customers in service and working with customers in sales. Together they uncover proven techniques for increasing customer retention, closing ratios, and more. […]
#4: Top Dog Leadership from Dave Anderson for Maximizing Dealership Performance
Sign up for a membership at SDR LIVE ACADEMY FREE Maximize your dealership’s performance and potential by perfecting your mindset. Chris, Gary, & Dave share flawless daily techniques to prepare your mindset for success. In this episode, learn why Chris and Gary refer to Dave as the Godfather of the service department. You’re going to […]
#3 Making the Parts Department an Ally to Increase Service Efficiency
Sign up for a membership at SDR LIVE ACADEMY FREE Don’t go into battle without an ally. Chris, Gary, & Donny share proven tested methods to seamlessly integrate the parts department into the service process, transforming dealership productivity. In this episode, you’ll witness great the debate of runners vs kiosks vs counters, and learn what […]
#2: Becoming a Champion in Service, The Magic Behind Customer Retention
Sign up for a free membership and listen now at servicedriverevolution.com Learn from greatness as Chris and Gary analyze NBA Champion, Magic Johnson to hone in your negotiating skills, and customer retention in the dealership. It’s all about that per cap. Plus, we’ll take a look at the hospitality industry, for some lessons on how […]
#1: How to Increase Dealership CSI and Other Service Drive Secret Weapons
Sign up for a membership at SDR LIVE ACADEMY FREE Are you at risk of losing 82% of your customers to independent service shops? Recent research suggests most franchised new car dealers are. In this episode of Service Drive Revolution, Chris and Gary use “the fat kid analogy” from the best-selling novel: The Goal: A Process of […]
