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Why Service Managers Get Fired

Today on the show, we're going to talk about Christian's passive-aggressive behavior about cigars. Why carrier pigeons are more reliable than him as a delivery system and why service managers get fired and show you how to get into our private secret Facebook group, all that, and more coming up on service drive revolution.

Will Manufacturers Cut Dealers Out of the Equation with Prof. Daniel A. Crane

Welcome everybody to the service drive revolution today, you get to be a fly on the wall for a conversation between myself and professor Daniel Crane, who is an expert on consumer law and a writer for automotive news. Now, what we're talking about is the changes in our industry and how Tesla kind of created the crack in the dam going direct to consumer, but now manufacturers are actually turning their backs on the dealer body. And so as UAW and siding with Tesla in the hopes of going to direct to consumer themselves, it's a fascinating conversation. It's insight into the future and where we're headed and a must listen, all that coming up on service drive revolution.

3 Burning Questions from the Service Drive

Today we attack the backlog of questions from the audience. Mia addresses the five kinds of customers you meet on the service drive. Christian takes a honest stab at fixing a workplace dilemma, and I find a new ringtone. I'm Chris Collins. This is Christian Lafferty. And that's what's coming up today on service drive revolution.

The Hard Truth of Employee Retention

The Service Drive of the Future

What is Fixed Absorption?

One thing that’s great about fixed absorption is that it’s not service, it’s not parts, it’s what’s happening in the back. It naturally brings those two departments together.

If you have a question that you’d like us to answer on the show, call (833) 3-ASK-SDR.

Why Hiring Technicians Is Hard.

Today’s subject is the reason you can’t hire techs. We also are playing my new favorite bit, ‘Would You Rather?’

Time for questions. If you have a question, it doesn’t have to just be about service or parts, it could be anything, marriage advice, whatever. 

Call (833) 3-ASK-SDR

 

What is Leadership?

On the triumphant return on Service Drive Revolution, Chris asks-- What is leadership? The answer, only on this week's Service Drive Revolution. Now streaming! Got a question? Call us at 1-833-3-ASK-SDR JOIN THE SERVICE REVOLUTION -- https://www.servicedriverevolution.com
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