I got an interesting letter in the mail, a letter from NADA and for those of you who don’t know, NADA is the NATIONAL AUTO DEALERS ASSOCIATION. They have this annual convention that I’ve talked about on the show and about what a nightmare it is. They told me not to talk about Tesla and other things that I had on my mind. Last time I did workshops there and I attended three of the four days that I did it, they were the worst, the rooms weren’t set up, and I didn’t hear a single ‘thank you’ while I was there!  

First of all, we are going to talk about technicians and the idea of how you recruit and retain them and we have a fascinating guest, KAYCE MORRIS, who we fell upon because she had a post on LINKEDIN about getting terminated.  

Our conversation then goes into females in the Auto Industry and a few other things that are fascinating and interesting that are great topics to ponder upon.  

Today we’ll be talking about how Carvana is increasing customer visits to dealership service departments and analyzing the impacts of their company onto the Automotive Industry.

For special deals on our books and training, head over to HERE and I’ll see you next time on Service Drive Revolution.

Listen in as Chryssa Hunluck, District Parts Manager at Daimler Trucks North America, shares with Chris and Coach Christian Lafferty how the OEM is partnering with the dealerships to help get trucks, drivers, and their loads back onto the road quicker and safer than ever. Chryssa’s passion for her job, and the impact trucking has on society are to be admired. She highlights what specifically needs to be fixed if we want to correct the issue and the best approaches she sees inside service and parts departments in dealerships today.

Got a question? Call us at 1-833-3-ASK-SDR