Service Drive Revolution Podcast Episodes & Full Transcripts
The official blog and archive of Service Drive Revolution with Chris Collins.
Browse every episode, watch or listen on your preferred platform, and read the complete transcript.
Complete Guide to Service Advisor Training Excellence 2026
Learn proven service advisor training strategies that build customer trust, improve CSI scores, and turn your service drive into a consistent dealership profit center.
Why SERVICE ADVISORS Should Make One Call
Are you overcomplicating customer communication in your service drive? Learn why top-performing advisors stick to a one-call process—and how leadership, experience, and adaptability impact your growth in Fixed Ops.
Service Writer vs Service Advisor: Which Career Fits You?
Learn the key differences between service writer vs service advisor and discover which role aligns with your skills, goals, and long-term automotive career path.
How Mobile Service Grows Fixed Ops for Dealerships
Learn how mobile service grows fixed ops through expanded territory, reduced shop congestion, and higher customer retention that drives long-term dealership profitability.
Can Service Drive Customer Rapport Beat Brand Loyalty?
Learn how service drive customer rapport creates lifelong dealership loyalty by turning routine visits into trust-building moments that no competitor can easily replicate.
Why Service Advisors Burn Out So Quickly in Dealerships
Learn why service advisors burn out so quickly and discover practical management strategies that reduce workload pressure, emotional stress, and costly dealership turnover.
What Service Advisors Strive For as Their Holy Grail
Learn what service advisors strive for as their ultimate goal — building loyal customer relationships, mastering HPRO metrics, and delivering trust-driven service every day.
How Many Repair Orders Per Advisor Daily Is Ideal
Discover the ideal repair orders per advisor daily and learn how focusing on quality interactions, thorough write-ups, and HPRO targets drives real dealership profitability.
How SERVICE ADVISORS Can Drive Retention (Even Without the Original Sale)
Struggling to get customers to return for service—especially when you didn’t sell the vehicle? Here’s how service advisors and managers can build loyalty, increase retention, and turn every visit into a long-term relationship.
Why Is Dealership Tire Sales Revenue Often Overlooked
Learn how to maximize dealership tire sales revenue through smarter advisor strategies, tire culture building, and capitalizing on the growing EV maintenance opportunity.
How to Be a Better Service Advisor Than Your Competition
Discover how to be a better service advisor by mastering daily workflows, clear communication, visual proof, and consistent habits that build lasting customer loyalty.
Why Your Technicians Quit (And How to Keep Them Motivated)
Learn effective technician retention strategies that keep your best mechanics motivated, reduce costly turnover, and build a high-performing dealership service team.
