Service Drive Revolution Podcast Episodes & Full Transcripts
The official blog and archive of Service Drive Revolution with Chris Collins.
Browse every episode, watch or listen on your preferred platform, and read the complete transcript.
Why Some SERVICE ADVISORS Get Promoted—And Others Don’t
Want to move up from service advisor to leadership? Learn what actually drives career growth in automotive dealerships—and why experience, communication, and adaptability matter more than titles or degrees.
Fixed Ops Process Improvement: Dealership Success Roadmap
Learn how fixed ops process improvement helps dealerships optimize scheduling, parts management, inspection processes, and leadership accountability for sustainable profit growth.
BDC Appointment Training Tips for Dealership Success
Learn the BDC appointment training strategies that help dealership teams handle calls with confidence, reduce no-shows, and consistently fill service bays with quality appointments.
How Does Poor Dealership Customer Experience Hurt Revenue
Learn how dealership customer experience directly impacts revenue and retention and discover practical strategies to fix communication gaps, rebuild trust, and grow loyalty.
Fixed Operations Consulting & Training in Los Angeles, CA
Learn how fixed operations consulting in Los Angeles helps dealerships install proven systems, raise net profits, and build high-performing service teams through targeted coaching.
How Do Dealership Approval Delays Quietly Damage Workflow
Learn how dealership approval delays quietly damage workflow and discover practical strategies using digital tools and visual proof to keep your service lane moving profitably.
Why Your Service Drive System Is Costing You Customers
Is your service drive system actually helping—or hurting—your results? Learn how top dealerships build trust, improve efficiency, and increase RO count by fixing the system, not just the symptoms.
How Do Weak Service Department Handoffs Hurt Workflow
Learn how to strengthen service department handoffs across your dealership to reduce delays, boost technician productivity, and keep customers coming back for more.
10 Fixed Ops Trends 2026: Latest Insights for Service Lanes
Discover the 10 fixed ops trends 2026 reshaping dealership service lanes and learn actionable strategies to boost efficiency, retention, and service absorption this year.
Are Your Advisor Communication Habits Building or Breaking Trust
Learn the advisor communication habits that drive customer loyalty from consolidating updates into one call to matching energy, active listening, and consistent daily routines.
How Is AI Fixed Operations Transforming Service Management
Learn how AI fixed operations removes bottlenecks, recovers declined repair revenue, and empowers dealership service teams to deliver faster and more personalized customer care.
Top 10 Ways to Enhance Your Service Advisor Skills
Learn the top 10 service advisor skills that transform order-takers into trusted consultants from active listening and visual proof to daily habits and follow-up strategies.
