Service Drive Revolution Podcast Episodes & Full Transcripts
The official blog and archive of Service Drive Revolution with Chris Collins.
Browse every episode, watch or listen on your preferred platform, and read the complete transcript.
How to Succeed in a Service Advisor Career (2026)
Taking a vehicle to the shop often feels like speaking a foreign language. Mechanics rely on technical jargon, leaving drivers confused and worried about expensive
Proven Ways to Minimize Automotive Comebacks Today
Automotive comebacks cost time, money, and customer trust. Discover proven strategies to reduce repeat repairs, improve diagnostics, and prevent costly service returns.
Why Service Department Meetings Often Fail to Drive Results
Service department meetings often fail because they lack structure, focus, and engagement. Learn why they break down and how to turn them into productive sessions.
The Cost of Ignoring Service Team Feedback
Ignoring service team feedback creates blind spots that hurt morale, productivity, and retention. Learn why listening is critical to performance and growth.
9 Reasons Service Managers Fail in Fixed Ops (And How to Avoid Them)
Many service managers fail not because they lack effort, but because they repeat predictable leadership mistakes. In SDR #347, we break down the 9 reasons service managers fail in Fixed Ops — and how to correct them before they damage your department’s culture and profitability.
Why Service Process Breakdown Hits High-Volume Dealers
When demand spikes, weak systems fail fast. Discover why service process breakdowns hit high-volume dealers and how to build operations that hold under pressure.
Ethical Strategies to Grow Service Drive Sales Revenue
Grow service drive sales strategically. Use consistent inspections and ethical advising to boost revenue while keeping customers happy and loyal.
Technician Efficiency vs. Productivity: Definitions, Formulas, and Benchmark
Learn the difference between technician efficiency and productivity, including formulas, benchmarks, and strategies to turn wasted shop hours into revenue.
Building Service Customer Experience: A Leadership Guide 2026
Build a superior service customer experience by training advisors on transparency and follow-up habits. See how leadership drives consistency.
Automotive Service Advisor Training Success Guide 2026
Effective service advisor training goes beyond one-time classes. Learn how ongoing coaching, clear communication, and consistency drive profit.
The Ultimate Automotive Dealership Training Guide in 2026
Transform your business with effective automotive dealership training. Learn strategies for sales, service, and leadership that boost ROI and lower turnover.
Shop Foreman in Fixed Ops: How to Drive Production and Culture
Learn how a shop foreman in Fixed Ops can drive production, improve technician performance, and build a winning service department culture. SDR #346 breaks down leadership, dispatching, accountability, and daily production tracking.
