Service Drive Revolution Podcast Episodes & Full Transcripts
The official blog and archive of Service Drive Revolution with Chris Collins.
Browse every episode, watch or listen on your preferred platform, and read the complete transcript.
Why Automotive Continuous Training is the Key to Growth
Dealerships currently face a tough reality where customers often walk in knowing more about new electric models and tech features than the salespeople on the
Why First Service Appointment Experience Impacts Retention
Boost retention by fixing the first service appointment experience. Learn how transparency and communication prevent owners from choosing independent shops.
How Parts Department Inefficiency Hurts Your Dealership
Stop revenue loss from parts department inefficiency. Streamline inventory and workflows to boost technician productivity and customer satisfaction.
Strategic Priorities for Fixed Operations Profitability 2026
Showroom sales fluctuate, but fixed operations drive stability. Discover the key priorities dealerships must master to build sustainable profitability in 2026.
Why Service Department Execution Fails & How to Fix It
Discover why service department execution struggles with clarity and accountability. Learn how to align leadership and overcome systemic inconsistency.
Why Service Managers Struggle with Managing Former Peers
Discover why managing former peers is tough for service managers. Learn to handle authority, boundaries, and coaching for better team performance.
Net Promoter Score in Fixed Ops: What Service Managers Need to Know
Net Promoter Score (NPS) is replacing traditional CSI at many OEMs. Learn what NPS really measures, why it matters in Fixed Ops, and how service managers and advisors can use it to build loyalty, retention, and long-term profitability.
Why Service Growth Plateaus After Early Wins & How to Fix It
Struggling with a service growth plateau? Discover the hidden operational and leadership traps that stall departments after early success and how to scale.
Why Digital Vehicle Pricing Is a Game-Changer for Dealers
See how digital vehicle pricing boosts profits and efficiency. Sync forecourt prices with online listings and adapt quickly to market changes with ease!
How to Solve Truck Workforce Retention Challenges Today
Discover proven truck workforce retention strategies to reduce turnover, enhance driver satisfaction, and ensure operational excellence in trucking.
Common Automotive Service Manager Failure Traps in 2026
Avoid the traps of automotive service manager failure. Discover how choosing comfort over challenges and poor leadership derails service departments.
Top Data-Driven Automotive Marketing Strategies for 2026
Maximize ROI with data-driven automotive marketing. Use real-time insights and live inventory to turn browsers into buyers and stay ahead in 2026.
