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The Financial Crisis in Fixed Ops: Why Service Managers Are Set Up to Fail
Most Service Managers can’t read a financial statement. Yeah, you heard that right. The person running your Service Department, often the backbone of your Dealership,
Rethinking Service Department Culture: Beyond the Happy Hour
Let’s talk about culture in your Service Department. And no, I don’t mean ping pong tables or pizza Fridays. I’ve been in this business a
Embracing AI in the Service Drive: A Game-Changer for Dealerships
Today, we’re diving into a topic that’s creating a lot change in our industry – artificial intelligence. Now, I’m not here to tell you that
Mastering Service Drive Sales: 5 Strategies for Success
If you’re a new Service Manager or thinking about stepping into that role, we need to talk. Many talented folks get chewed up and spit
Mastering Service Drive Sales: 5 Strategies for Success
In the fast-paced world of automotive service, making sales can often feel like an uphill battle. We’ve all been there – trying to explain additional
5 Costly Mistakes Dealers Make in Their Service Departments
As someone who’s been in the automotive industry for decades, I’ve observed numerous dealerships make the same mistakes repeatedly. These errors, particularly in Service Departments,
5 Game-Changing Strategies to Attract Top Talent to Your Service Drive
The hiring game in our Service Departments has changed. Big time. For years, we’ve all been singing the same tune: “We can’t find enough Techs!”
Unlocking Excellence: Insider Secrets of Elite Automotive Service Managers
Hey there, Chris Collins here! I’ve been in the automotive industry trenches for over 25 years, and I’ve seen it all when it comes to
Mastering Customer Communication in the Service Drive
Chris Collins here. If you’ve been in the Service Drive for any length of time, you know that customer communication can make or break your
Elevating Your Service Game with Unreasonable Hospitality
I recently had the pleasure of sitting down with Will Guidara, former co-owner of Eleven Madison Park, a restaurant that earned three Michelin stars and
Be a Teacher, Not a Preacher: Effective Service Manager Training
As a Service Manager, have you ever found yourself wondering whether you should be a teacher or a preacher? It’s a question that I’ve asked
Eliminate Comebacks: The Silent Killer in Your Service Department
Comebacks are the silent killer that can slowly erode your dealership’s reputation, customer loyalty, and bottom line. If you’ve been in the automotive industry for
Get 2 FREE Training Videos
Are you working in the business or on the business? It is possible to stop ‘spinning your wheels’ and get back into the black.
Unlock the Secrets to Maximizing Technician Efficiency & Shop Profits!
Are you struggling with technician turnover, underperforming bays, or leaving money on the table? It’s time to turn those challenges into profits—and it starts with this free resource!
This isn’t just another guide. It’s a roadmap to rethink your shop’s strategy, boost profits, and empower your techs.
