Dealerships currently face a tough reality where customers often walk in knowing more about new electric models and tech features than the salespeople on the
When service department execution falls apart, everything slows down. Technicians lose valuable time waiting for parts or approvals. Jobs pile up because workflows are clunky
Service training often doesn’t work as well as we think it should. Maybe you’ve invested time, money, and effort into training sessions, only to see
Dealership service departments often face the same frustrations year after year. Customers complain about wait times. Advisors feel overwhelmed. Technicians struggle with efficiency. Managers work
Automotive consulting helps dealerships identify the gaps that keep sales, service, parts, and leadership teams from producing consistent profit. A strong consultant does more than
Fleet managers deal with a lot of challenges, but vehicle breakdowns stand out as one of the most frustrating. These disruptions don’t just impact deliveries—they
Service department profit leaks aren’t always obvious. It might be unapplied labor, poor time tracking, or even unchecked charging practices. These small issues don’t just
You walk past the service drive and see your posted labor rate on the wall—maybe it’s $120 or $190. It is impressive on a menu,
Unapplied labor in Fixed Ops is one of the most misunderstood — and dangerous — problems inside dealership service departments. It doesn’t show up loudly.
When dealership teams talk about boosting revenue or improving the customer experience, they often focus on big, complicated strategies. But in most service departments, the
Most dealership training programs don’t work as well as they should. Old ways, such as one-time events or long sessions, are not lasting and leave
High turnover rate can feel like a revolving door—you hire, train, and then watch employees leave before they truly hit their stride. It’s frustrating, expensive,
Are you working in the business or on the business? It is possible to stop ‘spinning your wheels’ and get back into the black.
Get weekly Fixed Ops strategies, leadership insights, and service drive tactics from Chris Collins & the SDR coaching team — delivered straight to your inbox.
This Step By Step Guide Will Teach You How To…
