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Unlocking Excellence: Insider Secrets of Elite Automotive Service Managers

elite service manager

Hey there, Chris Collins here! I’ve been in the automotive industry trenches for over 25 years, and I’ve seen it all when it comes to service managers. Some struggle to keep their heads above water, while others seem to effortlessly lead their teams to success. So, what’s the secret sauce that separates the average from […]

Is Technology Hurting Your Service Department Communication? 

Technology has become an integral part of our daily lives in today’s fast-paced world, and the automotive industry is no exception. Service Departments across the country have eagerly embraced various technologies to streamline processes, increase efficiency, and improve the overall customer experience. However, as someone who’s been in the automotive industry for over 25 years, […]

Video Inspections in Service Departments: Hype or Game-Changer? 

Video inspections

In the world of Automotive Service Departments, it seems like there’s always a new “magic pill” promising to solve all our problems and skyrocket our profits. Lately, the buzz has been all about video inspections and tablets. But are these technologies really the game-changers they’re cracked up to be? Let’s separate the hype from the […]

How to Eliminate Bad Attitudes Permanently in Your Service Department 

eliminating bad attitudes

Dealing with bad attitudes that start to affect the Service Drive is an all-too-common predicament for Managers. Left unchecked, negativity spreads between Advisors faster than a flash flood. Before you know it, you’ve got complaining customers, plunging car counts, and payroll well above profits.  So today, we’re going to talk about how to effectively eliminate […]

Squeezing Every Last Drop of Profit from Your Mobile Service

mobile service profitability

Wondering how to maximize mobile service profitability? Coach Christian and I recently discussed mobile service best practices, and I realized many departments leave easy money on the table.  Most Dealers view mobile service as merely a cost center rather than a strategic profit possibility. With the right systems, mindsets, and execution, mobile presents immense revenue […]

Why Leadership Training Fails to Inspire True Followership

leadership training for maximum followership

Let’s have an honest chat about leadership training. I’ve been to hundreds of seminars and workshops over my career. Read endless books detailing the qualities and behaviors that supposedly make great leaders. But in my experience, most miss the core point. They mistake management training for leadership training. Most so-called leadership training focuses on external […]

9 Critical Mistakes Service Advisors Make and How to Fix Them

service advisor mistakes

A few common oversights turn even the sharpest Advisors into profit leaks. I’ve seen behind the curtain…I know exactly why about 50% of customers now bounce from Dealership service bays, never to return. But here’s the good news – these faults are totally fixable. Let’s walk through the 9 common mistakes Service Advisors make that […]

What Your Shop Secretly Reveals About You as a Leader: Service Department Red Flags

service department red flags

Ever feel like your own Service Department works against you despite your best efforts? Like some invisible hand dealt out sluggish Technicians, impatient customers, and dismal CSI scores no matter what you try?  I get it. Running a thriving shop in the black feels next to impossible some weeks. But I promise, it doesn’t have […]

2023 Service Comebacks Fueled by Coaching Accountability

service department profitability

Chris Collins coming at you about some things I picked up in the auto-sphere this past year. A few so-called “experts” out there are making big promises about juicing up Service Departments. But between you and me, when the rubber meets the road, dealers aren’t seeing enough extra profits to justify the tab. I don’t […]

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