Can Role-Playing Help Advisors Handle Tough Customers?
Quick Answer Role-playing helps service advisors handle tough customers. It provides a low-risk setting to practice difficult conversations and improve objection handling. Advisors can also build stronger emotional control. Through structured practice, staff learn how to calm frustrated vehicle owners. They also learn to explain complex repair bills clearly. In addition, real-time coaching helps them […]
How Did Chris Collins Build the Best Advisor Training
Strong advisor training is the backbone of a dealership’s success, but it’s where many stumble. Too often, service advisors get thrown into the deep end, armed with theory but missing the practical tools to handle packed schedules, upset customers, and real-world curveballs. The gap between what advisors learn in a classroom and what actually happens […]
Are Your Fixed Ops Ready for the Summer Road Trip Surge 2026
It’s no secret that travel plans have started to look a little different this year. You will be shocked by packed airports, inflated costs, and complicated itineraries. The result? Many families and solo travelers feel weighed down before vacation even begins. Instead of bringing relief, these challenges can turn a getaway into a source of […]
How Do Dealership Fixed Operations Drive Profit & Loyalty
It’s no secret that shrinking profit margins on new car sales are putting pressure on dealerships to find other reliable income streams. But, did you know? Often overlooked, dealership fixed operations can be the missing link between just getting by and thriving in a competitive market. Many dealers struggle with stagnant service departments, underperforming parts […]
How Digital Service Check-In Is Changing the Service Drive
Every dealer knows the 7:00 AM rush can make or break the service department’s day. Lines form, paperwork piles up, and customers start to wonder just how long they’ll be stuck waiting. Service advisors are stretched thin, manual entry slows everything down, and key details can get lost. By that moment, it eventually leads to […]
Top 15 Parts Manager Mistakes and Fixes
Have you ever noticed how one mistake in your parts department can ripple through the whole dealership? Parts manager mistakes may seem small at first, but they add up fast. They hurt customer satisfaction, technician speed, and cash flow. Good dealership parts inventory management starts with catching those small errors early. But these challenges do […]
The Hidden Costs of Misaligned Service Incentives
You roll out a shiny new compensation plan, hoping for record-breaking results, yet the exact opposite happens. Dashboards light up green, and bonuses go out. But behind the success metrics, customer churn creeps up, and profit margins shrink. That disconnect rarely comes from poor execution. Instead, it often stems from misaligned service incentives that quietly […]
Key Service Department KPIs Every Dealership Must Track
Running a service department often feels like driving blindfolded during a hurricane. Dealership leaders face a never-ending haze of customer expectations, technician productivity issues, and shrinking margins. Without the right numbers, a department quickly becomes a revolving door of frustrated customers and exhausted staff. Profits leak through unbillable activities and poor flow while the team […]
What Does a Fixed Operations Manager Really Do?
Car dealerships face a silent profit killer. Profit margins keep shrinking, and customers expect perfect service every single visit. Rushed teams make mistakes, which leads to angry customers and lost revenue. Trying to coordinate technicians, parts inventory, and unhappy customers all at once creates a daily logistical nightmare. A skilled fixed operations manager steps in […]
How to Improve Service Profit Margins in Dealerships
Running a dealership service department feels like trying to fill a bucket that has several small holes at the bottom. You see plenty of cars filling the bays, but when you check the financial statements, the actual service profit margins often look thin or stagnant. Rising labor costs and increased competition for routine maintenance mean […]
High Performing Service Advisors: 7 Traits That Drive Results
What separates average advisors from high performing SERVICE ADVISORS? Success in Fixed Ops is not luck.It is not traffic.And it is never just the location. In Service Drive Revolution #349, the conversation focuses on the seven core traits that consistently show up in top SERVICE ADVISOR performance across hundreds of dealerships. If you are a […]
Auto Dealership Budget Hacks for Financial Success 2026
Running a car lot often feels like plugging holes in a leaky bucket when cash flows out just as fast as cars drive off the lot. Dealership owners face difficult financial choices involving inventory management, staff payroll, and daily running costs. Holding too many vehicles ties up your available funds, while tracking customer add-ons complicates […]
