How to Calculate Effective Labor Rate (ELR)

how to calculate effective labor rate

Effective Labor Rate, or ELR, is probably one of the most important numbers in your Service Drive. It never ceases to amaze me when I’m on strategy sessions with Service Managers and Shop Owners, and we’ll be reviewing their financials and I come to realize that they don’t understand Effective Labor Rate. That blows me […]

How to Calculate Hours Per Repair Order (HPRO)

hours per ro

What is Hours per Repair Order, and why is it important? This is one that Service Advisors and Managers get beat up on all the time– and rightly so. It’s kind of confusing. Hours per Repair Order, also abbreviated as Hours per RO, HPRO, or H/RO, is the average amount of time your Service Advisors […]

How to Calculate Technician Efficiency

how to calculate technician efficiency

What is Technician Efficiency, and Proficiency? We have to talk about how to calculate Technician Efficiency, and some would argue you should also know how to calculate Proficiency. I disagree. A lot of consultants like to emphasize the importance of Proficiency as the Key Performance Indicator (KPI) for the Technicians in your Service department. Don’t […]

HOW MINDSET DRIVES BUSINESS PERFORMANCE ON THE SERVICE DRIVE

A Prisoner in your own mind?

Let me take you on a quick trip back to my band days. For those of you not familiar with “band” thinking, it’s very much like being in a gang. You must stick together, and everything is for the good of the band. So one day we’re practicing and Ian Astbury comes in and asks […]

MAKE SURE YOUR SERVICE DRIVE IS DROUGHT PROOF

The Answer To the Tech Drought

Take a moment and imagine… It’s late on a Friday night, and your wife is calling for the fourth time asking when you’ll be home. You barely take her calls at this point because you know what she’s going to say, “You’re never around.” You just lost your best technician, and man, he took a […]

HOW TO MAKE CSI AND PROFIT SEXY AGAIN

Bringing Sexy Back by Chris Collins

This week we’re talking about how to make profit and CSI sexy. Get your mind out of the gutter because it’s not what you think… One of the things that drives me the craziest is when people are having trouble with their service drive and they tell me they need more traffic, or some fancy […]

INSPIRATION IS NOT OPTIONAL: MOTIVATE YOUR SERVICE TECHNICIANS!

Motivate Your Techs

Business problems are easy, people problems are hard. I didn’t invent that phrase. It’s been said many times by many people, and it holds true for every business. Don’t pretend this doesn’t apply to you and your drive. I’ve said it before and I will say it again: The most important people in your business […]

DLYNN PROCTOR SPEAKS TO THE CHRIS COLLINS ELITE GROUP

DLynn Proctor

Service Industries all share the same goals, and the good ones share the same principles. At our last “Elite Coaching Group” Meeting we had DLynn Proctor from the Documentary SOMM as a guest speaker. He shared his lessons learned on Performance, Customer Service, Mindset, Increasing Sales and Margins. Here’s a part of the interview for […]

BOOST CAR SALES THROUGH SERVICE DEPARTMENT TRAINING??

Keys

At first this may seem like it doesn’t make a whole lot of sense. The flow of a customer through your dealership after all, is that first they go to your sales department and (hopefully) buy a car. Then they go to your service department for a trickle of added, continuous revenue, right? So how can improving […]

THE WAYS TO PROMOTE TEAMWORK IN YOUR BUSINESS

Business Meeting

Teamwork is now an integral part of any business workplace. Whether it’s a small business or a big one, there needs to be teamwork in order to get the job done. The benefits are huge as it can result in better workplace cohesion, higher productivity, and innovation and enhanced problem-solving. With teamwork everyone has to […]