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How Service Managers Can Keep Their Pay Plan From Changing
Leave it to a global pandemic to divide us. The world, the country, the automotive industry… On the dealership side of things, there are clear

Episode 100 – The 6 Types of Service Advisors That Will Kill Your Service Department
Thank you to all of the Service Advisors, Service Managers, Techs, and everyone in the automotive industry who has tuned in over the years and

The 5 Landmines to Avoid When Reopening
We weren’t prepared for Coronavirus. It’s true! Think of all the things that we, as a country, weren’t prepared for… New car sales shutting down

Should Service Managers Fire Advisors Who Do This?
This Coronavirus quarantine is driving me crazy!! And I’m not alone, a lot of Advisors and Service Managers feel the same. “So what,” you might

Service Advisor Sales Training: Sell More With No Sales Objections
Service Advisor Sales Training is something that we get asked about on a daily basis! I want to do my best to help you grow

Motivating Service Advisors During The Coronavirus Crisis
Right now, an insidious, invisible enemy is threatening to destroy your Service Drive. Hell, it may already be affecting your Service Advisors if you haven’t

Should Dealers Pay Service Advisors and Technicians During the Coronavirus Lockdown?
Before we get started, we have a special announcement: Service Drive Revolution is getting its own website! Head over to servicedriverevolution.com, and sign up for

How Service Advisors Can Pet the Dog in a World of Social Distancing
This may come as a shock to some of you, but the term ‘Pet the Dog’ is not meant to be taken literally. Service Advisors

How to Increase R.O. Count During the Coronavirus Crisis
Don’t get me wrong, it isn’t that my team or myself are smarter than anybody else; we just have the advantage of working with hundreds

The Traits Leading Service Managers Share
Ever wondered why it is that some service advisors hit (and exceed) their goals, just crush the competition, while others can’t seem to get there? The automotive industry can be a tough game, but just like in any other…

10 Reasons Why Service Advisors Fail
Ever wondered why it is that some service advisors hit (and exceed) their goals, just crush the competition, while others can’t seem to get there? The automotive industry can be a tough game, but just like in any other…

The 5 Dumbest Things Service Advisors Say After Getting a “No”
There’s nothing more annoying than a sales objection. Getting a “No,” from a customer after pitching them a solid sales presentation is pretty much the
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Are you working in the business or on the business? It is possible to stop ‘spinning your wheels’ and get back into the black.
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