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Ben Cooper
Net/Gross went from -4% to 13% Effective Labor Rate (ELR) increased $21 CSI rose from 93 to 94
SERVICE MANAGER SUCCESS STORIES: DON VOLK
[et_pb_section fb_built=”1″ _builder_version=”3.22″][et_pb_row _builder_version=”3.25″ background_size=”initial” background_position=”top_left” background_repeat=”repeat”][et_pb_column type=”4_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text _builder_version=”3.27.4″ background_size=”initial” background_position=”top_left” background_repeat=”repeat”] These are the results Dave’s seen with the Chris Collins
SERVICE MANAGER SUCCESS STORIES: GARETH ROWLANDS
[et_pb_section fb_built=”1″ _builder_version=”3.22″][et_pb_row _builder_version=”3.25″ background_size=”initial” background_position=”top_left” background_repeat=”repeat”][et_pb_column type=”4_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text _builder_version=”3.27.4″ background_size=”initial” background_position=”top_left” background_repeat=”repeat”]Congratulations to Gareth Rowlands of Honda of Morristown, in Tennessee for
SERVICE MANAGER SUCCESS STORIES: MIKE RABBITTS
[et_pb_section fb_built=”1″ _builder_version=”3.22″][et_pb_row _builder_version=”3.25″ background_size=”initial” background_position=”top_left” background_repeat=”repeat”][et_pb_column type=”4_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text _builder_version=”3.27.4″ background_size=”initial” background_position=”top_left” background_repeat=”repeat”]Congratulations to Mike Rabbitts of Johnson City Ford in Johnson City
THE DIFFERENCES BETWEEN A BOSS AND A LEADER
[et_pb_section fb_built=”1″ _builder_version=”3.22″][et_pb_row _builder_version=”3.25″ background_size=”initial” background_position=”top_left” background_repeat=”repeat”][et_pb_column type=”4_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text _builder_version=”3.27.4″ background_size=”initial” background_position=”top_left” background_repeat=”repeat”] Being a leader, as well as a boss, is critical
GOING INTO BUSINESS WITH FAMILY MEMBERS AND FRIENDS
[et_pb_section fb_built=”1″ _builder_version=”3.22″][et_pb_row _builder_version=”3.25″ background_size=”initial” background_position=”top_left” background_repeat=”repeat”][et_pb_column type=”4_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text _builder_version=”3.27.4″ background_size=”initial” background_position=”top_left” background_repeat=”repeat”] Should you? Or, shouldn’t you? People have wildly different opinions about
HOW TO TELL THE DIFFERENCE BETWEEN A GOOD IDEA AND A GOOD BUSINESS
[et_pb_section fb_built=”1″ _builder_version=”3.22″][et_pb_row _builder_version=”3.25″ background_size=”initial” background_position=”top_left” background_repeat=”repeat”][et_pb_column type=”4_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text _builder_version=”3.27.4″ background_size=”initial” background_position=”top_left” background_repeat=”repeat”] Lots of people have great ideas – my doorman pitches
WOMEN IN THE SERVICE DRIVE
[et_pb_section bb_built=”1″][et_pb_row][et_pb_column type=”4_4″][et_pb_text] The Auto Service Drive is male-dominated, and the car industry hasn’t made enough of an effort to understand female customers or recruit
HOW MINDSET DRIVES BUSINESS PERFORMANCE ON THE SERVICE DRIVE
[et_pb_section bb_built=”1″][et_pb_row][et_pb_column type=”4_4″][et_pb_text] Let me take you on a quick trip back to my band days. For those of you not familiar with “band” thinking,
THE TECHNICIAN TREE: HOW TO SURVIVE THE SERVICE TECHNICIAN DROUGHT
[et_pb_section bb_built=”1″][et_pb_row][et_pb_column type=”4_4″][et_pb_text] It started a couple of years ago. Out of the blue, I got a call from an old friend of mine, who
GAMIFICATION: YOUR HACK TO MAKING HAPPY, PRODUCTIVE EMPLOYEES
[et_pb_section bb_built=”1″][et_pb_row][et_pb_column type=”4_4″][et_pb_text] Wouldn’t work be amazing if everyone did their job? Seriously, how many times have you asked your employees to do something only
MAKE SURE YOUR SERVICE DRIVE IS DROUGHT PROOF
[et_pb_section bb_built=”1″][et_pb_row][et_pb_column type=”4_4″][et_pb_text] Take a moment and imagine… It’s late on a Friday night, and your wife is calling for the fourth time asking when
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