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Volume vs Quality: Finding the Right Balance for Service Advisors
As service advisors, it’s really important to keep your finger on the pulse of what’s going on out there on the service drives. One of
What Top Service Advisors Can Learn From the NBA
When it comes to best practices and ultimately “winning” in auto service, there’s a lot we can learn from other markets and industries. One such

Service Drive Secrets: Behind the Curtain with Elite Service Advisors
In any industry, if you want to be the best, you have to spend time with the best, read the best, watch the best, live

Customer Loyalty in Auto Repair: Lessons From a Top Tech
When you think about the ecosystem of a dealership, do you place techs and salespeople in totally different areas? There’s no overlap between those skillsets,

Can Service Advising Be Automated? Quik Auto’s Jack Gardner Says Yes
These days, it’s more important than ever that businesses meet customers where they’re at. This means creating platforms that allow customers to engage when and

Service Drive Secrets: Behind the Curtain with Elite Service Advisors
[et_pb_section fb_built=”1″ _builder_version=”3.22″ _i=”0″ _address=”0″][et_pb_row _builder_version=”3.25″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” _i=”0″ _address=”0.0″][et_pb_column type=”4_4″ _builder_version=”3.25″ custom_padding=”|||” _i=”0″ _address=”0.0.0″ custom_padding__hover=”|||”][et_pb_text _builder_version=”3.27.4″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” _i=”0″ _address=”0.0.0.0″]In any industry,
Service Advisors Should Stop Following the Golden Rule – A Conversation with Glenn Lundy
[et_pb_section bb_built=”1″][et_pb_row][et_pb_column type=”4_4″][et_pb_text] Millennials have been getting a bad wrap since the day we started calling them millennials. They have been labeled lazy, entitled, self
Will Trump’s Tax Reform Cause a Sales Dip? How Should You Respond?
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How to Dominate a Big City DJ Scene
[et_pb_section bb_built=”1″][et_pb_row][et_pb_column type=”4_4″][et_pb_text] I recently connected with Megan, aka DJ Ree, an Atlanta-based DJ and promoter, and she had questions about insurance coverage for the

What Does It Take to Build an Irish Dancing Empire?
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Taking Your Auto Detail Business to the Next Level
[et_pb_section bb_built=”1″][et_pb_row][et_pb_column type=”4_4″][et_pb_text] When you’re always working for the business, how do you find time to work on the business? In the automotive detailing business,

From Traditional Business to Horse Dentistry: How to Communicate & Set Expectations With Clients
[et_pb_section bb_built=”1″][et_pb_row][et_pb_column type=”4_4″][et_pb_text] I’ve worked with thousands of businesses over the years, from more traditional marketing firms to automotive companies to equine dentists. That’s
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Are you working in the business or on the business? It is possible to stop ‘spinning your wheels’ and get back into the black.
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