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CREATING CONTINUOUS IMPROVEMENT IN YOUR BUSINESS
[et_pb_section bb_built=”1″][et_pb_row][et_pb_column type=”4_4″][et_pb_text] That meeting was ridiculously fun. When is the last time you heard that? When we’re having fun, are we really working? Enjoy
SERVICE ADVISOR TRAINING: CIRCLE OF TRUST
[et_pb_section bb_built=”1″][et_pb_row][et_pb_column type=”4_4″][et_pb_text] In today’s environment, where customers want everything now and for free, it’s essential we build trust and credibility with our customers. Particularly
SECRET TO SUCCESS
[et_pb_section bb_built=”1″][et_pb_row][et_pb_column type=”4_4″][et_pb_text] Something has been disturbing me recently. I’ve noticed people frequently misusing the word success and as a result this has caused mass
SELLING MAINTENANCE IN THE SERVICE DRIVE: SERVICE ADVISOR TRAINING
[et_pb_section bb_built=”1″][et_pb_row][et_pb_column type=”4_4″][et_pb_text] Go with me on this quick story. In the end it will help you in selling maintenance in the service drive. So,
DEALERSHIP GAMIFICATION, NADA 2016 LAS VEGAS
[et_pb_section bb_built=”1″][et_pb_row][et_pb_column type=”4_4″][et_pb_text] After one of the more memorable NADA Conventions comes to an end, let me briefly recap for those unlucky souls who couldn’t
TECHNICIAN TRAINING, SHOULD WE TRAIN THE TECHS? NADA 2016
[et_pb_section bb_built=”1″][et_pb_row][et_pb_column type=”4_4″][et_pb_text] We’re midway through NADA Las Vegas and I’m losing my voice now. I just completed my third Gamification workshop on how to convert in
WHATS THE COST OF INSTANT INSPECTION? NADA 2016
[et_pb_section bb_built=”1″][et_pb_row][et_pb_column type=”4_4″][et_pb_text] “What happens in Vegas doesn’t always stay here” – the unofficial slogan of NADA 2016. It’s Day 3 of NADA and I
N.A.D.A. LAS VEGAS 2016 IS GOING TO BE A FIXED OP’S REVOLUTION
[et_pb_section bb_built=”1″][et_pb_row][et_pb_column type=”4_4″][et_pb_text] [/et_pb_text][/et_pb_column][/et_pb_row][/et_pb_section]
CLOSING SERVICE CUSTOMERS WILL DRIVE RETENTION DOWN
[et_pb_section bb_built=”1″][et_pb_row][et_pb_column type=”4_4″][et_pb_text] Your advisors could be driving your retention down. If they are using the outdated technique of “closing” in the service drive then they could be
DLYNN PROCTOR SPEAKS TO THE CHRIS COLLINS ELITE GROUP
[et_pb_section bb_built=”1″][et_pb_row][et_pb_column type=”4_4″][et_pb_text] Service Industries all share the same goals, and the good ones share the same principles. At our last “Elite Coaching Group” Meeting
HOW STARBUCKS REINVENTED INSTANT COFFEE
[et_pb_section bb_built=”1″][et_pb_row][et_pb_column type=”4_4″][et_pb_text] Instant coffee was invented in 1890 in New Zealand by a fellow named David Strang. But I give Starbucks the all the
HOW TO DRAMATICALLY INCREASE YOUR SALES USING GAMIFICATION…
[et_pb_section bb_built=”1″][et_pb_row][et_pb_column type=”4_4″][et_pb_text] You know sales isn’t always the easiest job in the world. And you know getting your team motivated can be even harder
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