Squeezing Every Last Drop of Profit from Your Mobile Service
Wondering how to maximize mobile service profitability? Coach Christian and I recently discussed mobile service best practices, and I realized many departments leave easy money on the table. Most Dealers view mobile service as merely a cost center rather than a strategic profit possibility. With the right systems, mindsets, and execution, mobile presents immense revenue […]
Why Leadership Training Fails to Inspire True Followership
Let’s have an honest chat about leadership training for maximum followership. I’ve been to hundreds of seminars and workshops over my career. Read endless books detailing the qualities and behaviors that supposedly make great leaders. But in my experience, most miss the core point. They mistake management training for leadership training. Most so-called leadership training […]
9 Critical Mistakes Service Advisors Make and How to Fix Them
A few common oversights turn even the sharpest Advisors into profit leaks. I’ve seen behind the curtain…I know exactly why about 50% of customers now bounce from Dealership service bays, never to return. But here’s the good news – these faults are totally fixable. Let’s walk through the 9 common mistakes Service Advisors make that […]
Overcoming Customer Objections in Auto Service: The #1 Mistake Shops Make That Costs You Sales
Getting customer objections is frustrating for Service Advisors. You want to help, but customers just don’t seem confident in moving forward. The truth is, every Service Advisor struggles with this at times. But overcoming objections gets easier when we have the right tools and strategies. This isn’t about blame or self-doubt. It’s about growth – […]
What Your Shop Secretly Reveals About You as a Leader: Service Department Red Flags
Ever feel like your own Service Department works against you despite your best efforts? Like some invisible hand dealt out sluggish Technicians, impatient customers, and dismal CSI scores no matter what you try? I get it. Running a thriving shop in the black feels next to impossible some weeks. But I promise, it doesn’t have […]
2023 Service Comebacks Fueled by Coaching Accountability
Chris Collins coming at you about some things I picked up in the auto-sphere this past year. A few so-called “experts” out there are making big promises about juicing up Service Departments. But between you and me, when the rubber meets the road, dealers aren’t seeing enough extra profits to justify the tab. I don’t […]
How Visualizing Success Can Take Your Service Department to the Next Level
As the leader of a dealership service department, you’re always looking for ways to motivate your team, boost morale, and help your staff visualize success. Luckily, there are proven techniques used by pro athletes that can easily transfer to the service bay. In this episode of Service Drive Revolution, I interviewed former MLB player Zach […]
Parts Manager Training: 7 Tips On Elevating Your Department
There’s plenty of training for fixed ops available, but rarely do you ever encounter parts manager training specifically geared towards people in parts. This department opens up so many avenues for external and internal business. So it’s important to consider parts manager training. And it’s really difficult to be a Parts Manager in some ways […]
How to Determine the Best Dealerships to Work For
Are you looking to land a job at a dealership? Stuck on which are the best car dealerships to work for? Or maybe you’re already a Service Advisor and you’re not sure if you should leave the dealership you’re currently at for another one? Or maybe you’re trying to figure out what indicators make people […]
Tips for Effective Dealership Marketing
Effective Dealership marketing strategies that will help you leave a lasting impression on potential car buyers in your community!
Best Ways for Parts and Service Departments Working Together to Succeed
Forget about the rivalry between the service and parts departments working together. Find out how to join them together and have your dealership work more efficiently.
5 Ways To Increase Repair Order Count
Let’s talk about Repair Order Count! Welcome everybody to Service Drive Revolution. Today, we are gonna talk about the impending doom of future repair order count dropping. We know that the repair order count is gonna drop over the next 12 to 24 months, but why? And what can you do to get ahead […]
