BLOG
Essential Tips for Developing Top Performing Automotive Technicians
I’m always looking for ways to help dealership Managers improve their Service Departments. One area ripe for improvement is how we train and develop our
The 6 Traits of All-Star Service Advisors
Want to know the inside secrets of what separates the top-performing Service Advisors from the rest of the pack? After visiting hundreds of dealerships across
Overcoming Parts Shortages: How to Beat the Backorder Blues and Keep Your Repairs Moving
If there’s one thing that makes every Service Manager tear their hair out, it’s getting that dreaded call from parts saying a critical component is
Behind the Scenes: My Lessons Writing the Irreplaceable Service Manager Book
It was never my goal to be an author. I fell into the car business at 17 and built my career turning around dealership service
The Top 15 Shop Foreman Responsibilities to Drive Success
If there’s one role most misunderstood, it’s the Shop Foreman. Technicians get promoted to the job. But what got them there won’t cut it anymore.
Why is My Service Advisor’s CSI Inconsistent? 7 Keys to Transform It
Inconsistent CSI is one of the most frustrating struggles in any service department. Just when you think you’ve got it figured out, scores fluctuate again.
Should Your Service Department Be Open Weekends? How to Decide What’s Best for Customers
For dealership service departments, the decision to open weekends involves some tricky trade-offs. Like most things, there are pros and cons to weigh. It can’t
How to Turn Your Car Dealership’s Detail Department into a Cash Machine
For many dealerships, the detail department is seen as a necessary cost of doing business. But with the right systems and strategy, your shop’s car
How Visualizing Success Can Take Your Service Department to the Next Level
As the leader of a dealership service department, you’re always looking for ways to motivate your team, boost morale, and help your staff visualize success.
Irreplaceable Service Manager Live – The Inside Scoop on My Revived Lecture Series
Here’s the inside scoop on how this new live series came to be and why it’s going to be more outrageous and game-changing than you
Unlocking Overlooked Profits in Your Dealership Parts Department
With tight margins across the industry, it’s crucial you uncover every profit opportunity within your parts and service departments. But there are hidden goldmines that
Automotive Service Advisor Training Will Make or Break Your Shop
Many automotive service departments today are struggling to adapt. As the industry evolves rapidly, outdated processes and lack of training leave teams unprepared. High service
Get 2 FREE Training Videos
Are you working in the business or on the business? It is possible to stop ‘spinning your wheels’ and get back into the black.
