Podcast
How Service Advisors can Overcome Sales Objections
In today’s episode of Service Drive Revolution, we’re going to discuss ways service advisors can overcome sales objections. While you can’t avoid them, you can learn how to overcome them effectively, and how to turn a ‘no’ into a ‘yes’. By creating a controlled connection with our customer, we will be able to overcome sales objections more often.
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Automotive technician pay plans: Hourly vs. Flat Rate…
What's the best automotive technician pay plan? We're used to technicians getting a flat rate but sometimes that's not enough.
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Best Ways for Parts and Service Departments Working Together to Succeed
The countdown begins. Chris Collins INC is finally almost ready to transition to the new studio. Things get a little emotional here at Service Drive Revolution. But the topic of the day concerns the relationship between parts and service. Christian has an amazing list of ways parts and service can bridge the gap in their relationship and use that to make more money. Do your parts and service managers work together often? Let us know in the comments!
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How Direct to Consumer Sales Impact the Service Drive
On today's episode, Chris and Coach Christian talk about the future of dealerships and consumers and about the dealers going direct to consumer. There are multiple manufacturers going straight to consumer and Chris discusses the different strategies dealers are implementing in order to transition smoothly.
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Dealer Markups on New Cars – What Does the Future Hold?
In today's episode of Service Drive Revolution, Chris and Coach Christian use crazy dealership markup examples to play a special edition of The Price is Right. Christian gives Chris a vehicle and he tries to guess the price over sticker. You won't believe what some of these prices are... Chris teaches us what to do in these situations and how it affects the service drive. Do you think this will affect cars being serviced in the future?
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Traits of good service managers versus substandard managers
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How to address market based pricing increases with your customers
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What Does a Service Advisor Do? Role & Responsibilities
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Are you working in the business or on the business? It is possible to stop ‘spinning your wheels’ and get back into the black.
All Episodes
Learn to Love Your “Lauras” – A lesson on Respect in the Workplace with Stephen Mason
Today on the show, we have a special guest, Stephen Mason, an incredible conversationalist, and you’re going to want to listen to it until the
Everybody Wins with Alternative Purchase Options w/ DigniFi’s LeeAnn Radonski
We are going to talk to this guest that found this tool on social media that will help you increase your sales, your retention, and
How to Find Untapped Skilled Labor for Your Service Department w/ Raleigh Wilkins of Sales Platoon
Today we have a guest for you and he’ll be talking about recruiting from the military. Our fascination with it was how to figure out
Service Departments: Open to Change? or Stuck in the Past?
Welcome everybody to Service Drive Revolution, I’m CHRIS COLLINS and we have Christian Lafferty with us. Today we have a guest and we are going to talk
3 Workshops You Won’t be Seeing at NADA
I got an interesting letter in the mail, a letter from NADA and for those of you who don’t know, NADA is the NATIONAL AUTO DEALERS
The True Value Of Your Technicians
First of all, we are going to talk about technicians and the idea of how you recruit and retain them and we have a fascinating
How Carvana is Increasing Customer Visits to Dealership Service Departments
Today we’ll be talking about how Carvana is increasing customer visits to dealership service departments and analyzing the impacts of their company onto the Automotive
Trends in the Trucking Industry are Impacting Your Daily Life with Guest Chryssa Hunlock
Listen in as Chryssa Hunluck, District Parts Manager at Daimler Trucks North America, shares with Chris and Coach Christian Lafferty how the OEM is partnering
What is Fixed Absorption?
One thing that’s great about fixed absorption is that it’s not service, it’s not parts, it’s what’s happening in the back. It naturally brings those
Why You Can’t Hire Techs
Today’s subject is the reason you can’t hire techs. We also are playing my new favorite bit, ‘Would You Rather?’ Time for questions. If you
The Most Important Thing For A Service Manager To Understand
What is the greatest story ever told? The answer, only on this week’s Drive-By. Now streaming! Got a question? Call us at 1-833-3-ASK-SDR JOIN THE
What is Leadership?
On the triumphant return on Service Drive Revolution, Chris asks– What is leadership? The answer, only on this week’s Service Drive Revolution. Now streaming! Got