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CUSTOMER CAN’T ALWAYS BE RIGHT
THE PRESSURE COOKER Customer Service can be a daunting task. Everyone has different personalities, different wants, different needs. With that in mind, the first thing
GAMIFIED BUSINESSES ARE REAPING THE REWARDS
[et_pb_section bb_built=”1″][et_pb_row][et_pb_column type=”4_4″][et_pb_text] Sooner or later you’re going to find yourself in front of a seemingly unsurmountable mountain and have to find a way to
STUCK IN NEUTRAL? CHALLENGE YOURSELF
[et_pb_section bb_built=”1″][et_pb_row][et_pb_column type=”4_4″][et_pb_text] Let’s call him Mr. X. I love talking about this guy, because he’s a prime example of why my methods make service managers
A PRELUDE TO THE AUTOMOTIVE INDUSTRY
[et_pb_section bb_built=”1″][et_pb_row][et_pb_column type=”4_4″][et_pb_text] I feel like going down memory lane. Let’s go for a trip, guys, back to when I entered the automotive industry. Back
AMERICAN DREAM
[et_pb_section bb_built=”1″][et_pb_row][et_pb_column type=”4_4″][et_pb_text] It is an ideal, a uniquely American notion, that everyone in America will be given the chance to succeed through their own
REINVENT YOURSELF
[et_pb_section bb_built=”1″][et_pb_row][et_pb_column type=”4_4″][et_pb_text] If you know anything about me, you know that I am a man of poetry. And no one sums up my philosophy
TECH MEETING VERSUS TECH PARTY
[et_pb_section bb_built=”1″][et_pb_row][et_pb_column type=”4_4″][et_pb_text] Back when I was starting out as a new service manager, there was one thing I consistently dreaded. Our regular tech meeting
CREATING CONTINUOUS IMPROVEMENT IN YOUR BUSINESS
That meeting was ridiculously fun. When is the last time you heard that? When we’re having fun, are we really working? Enjoy an exclusive behind
SERVICE ADVISOR TRAINING: CIRCLE OF TRUST
https://youtu.be/Vy0sNSF-RtM In today’s environment, where customers want everything now and for free, it’s essential we build trust and credibility with our customers. Particularly because the
SECRET TO SUCCESS
[et_pb_section bb_built=”1″][et_pb_row][et_pb_column type=”4_4″][et_pb_text] Something has been disturbing me recently. I’ve noticed people frequently misusing the word success and as a result this has caused mass
SELLING MAINTENANCE IN THE SERVICE DRIVE: SERVICE ADVISOR TRAINING
[et_pb_section bb_built=”1″][et_pb_row][et_pb_column type=”4_4″][et_pb_text] Go with me on this quick story. In the end it will help you in selling maintenance in the service drive. So,
DEALERSHIP GAMIFICATION, NADA 2016 LAS VEGAS
[et_pb_section bb_built=”1″][et_pb_row][et_pb_column type=”4_4″][et_pb_text] After one of the more memorable NADA Conventions comes to an end, let me briefly recap for those unlucky souls who couldn’t
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