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How to Survive the Service Technician Shortage Crisis
It started a couple of years ago. Out of the blue, I got a call from an old friend of mine, who is the Service
GAMIFICATION: YOUR HACK TO MAKING HAPPY, PRODUCTIVE EMPLOYEES
Wouldn’t work be amazing if everyone did their job? Seriously, how many times have you asked your employees to do something only to turn around
MAKE SURE YOUR SERVICE DRIVE IS DROUGHT PROOF
Take a moment and imagine… It’s late on a Friday night, and your wife is calling for the fourth time asking when you’ll be home.
HOW TO MAKE CSI AND PROFIT SEXY AGAIN
This week we’re talking about how to make profit and CSI sexy. Get your mind out of the gutter because it’s not what you think…
INSPIRATION IS NOT OPTIONAL: MOTIVATE YOUR SERVICE TECHNICIANS!
Business problems are easy, people problems are hard. I didn’t invent that phrase. It’s been said many times by many people, and it holds true
SKYROCKET YOUR SALES WITH THESE ADVANCED SALES TECHNIQUES
I recently found out that we added a new service—we can marry you. That’s right, our very own coach, Jair Martinez has been ordained in
Easy Customer Service Solutions
EASY PROCEDURES AND LANGUAGE TRICKS THAT WILL IMPROVE YOUR CUSTOMER SERVICE NOW! In Pet The Dog: Simple Customer Service Solutions For You we’ve compiled the
DEVELOP INSTANT TRUST WITH YOUR CUSTOMERS
DEVELOP INSTANT TRUST WITH YOUR CUSTOMERS WANT MORE LOYAL CUSTOMERS? WANT TO SELL MORE TO THE CUSTOMERS YOU ALREADY HAVE? IN PET THE DOG YOU’LL NOT
CUSTOMER CAN’T ALWAYS BE RIGHT
THE PRESSURE COOKER Customer Service can be a daunting task. Everyone has different personalities, different wants, different needs. With that in mind, the first thing
GAMIFIED BUSINESSES ARE REAPING THE REWARDS
Sooner or later you’re going to find yourself in front of a seemingly unsurmountable mountain and have to find a way to move it. Whether
STUCK IN NEUTRAL? CHALLENGE YOURSELF
Let’s call him Mr. X. I love talking about this guy, because he’s a prime example of why my methods make service managers irreplaceable to their teams.
A PRELUDE TO THE AUTOMOTIVE INDUSTRY
I feel like going down memory lane. Let’s go for a trip, guys, back to when I entered the automotive industry. Back in my early
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Are you working in the business or on the business? It is possible to stop ‘spinning your wheels’ and get back into the black.
Unlock the Secrets to Maximizing Technician Efficiency & Shop Profits!
Are you struggling with technician turnover, underperforming bays, or leaving money on the table? It’s time to turn those challenges into profits—and it starts with this free resource!
This isn’t just another guide. It’s a roadmap to rethink your shop’s strategy, boost profits, and empower your techs.
