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SERVICE ADVISORS AND CUSTOMER RETENTION
The Answer to Customer Retention Hi everybody, Chris Collins here, and Mario. This video we want to talk about the answer to customer retention. And
TALK ABOUT ANYTHING BUT THE CAR AND CONNECT YOUR CUSTOMER
[et_pb_section bb_built=”1″][et_pb_row][et_pb_column type=”4_4″][et_pb_text] Sales people would only be too eager to talk about the product they are selling. That is much the same to
TALK ABOUT WHAT IS IMPORTANT IN CONNECTING WITH CUSTOMERS
[et_pb_section bb_built=”1″][et_pb_row][et_pb_column type=”4_4″][et_pb_text] Service advisors would naturally assume that the car is the most important thing to the customer. Given their point of view,
CREATE A DIFFERENCE TO CONNECT WITH YOUR CUSTOMERS
People develop a certain set of expectations based on familiarity. We often plan our days in anticipation of the things we expect to happen. Good
MAKE THEM COMFORTABLE BEFORE OFFERING ANYTHING TO CONNECT WITH YOUR CUSTOMER
[et_pb_section bb_built=”1″][et_pb_row][et_pb_column type=”4_4″][et_pb_text] There are many things that capture the attention of your customers. Different things can get them interested in doing business with you,
SERVICE ADVISOR TRAINING: FIVE WAYS TO INSTANTLY CONNECT WITH CUSTOMERS
[et_pb_section bb_built=”1″][et_pb_row][et_pb_column type=”4_4″][et_pb_text] 5 KEYS TO INSTANTLY CONNECT WITH CUSTOMERS Hi, Chris Collins here and Mario. In this video we’ll talk about the five keys
10 THINGS THAT PROVE WHY A GREAT TEAM IS ALWAYS BETTER THAN A GREAT IDEA
[et_pb_section bb_built=”1″][et_pb_row][et_pb_column type=”4_4″][et_pb_text] Growing up, I used to think that if I had just one great idea I would become a huge success with tons
5 CLEVER WAYS TO KNOW WHAT YOUR CUSTOMER WANTS
[et_pb_section bb_built=”1″][et_pb_row][et_pb_column type=”4_4″][et_pb_text] We always hear the expression “Customer is King,” but how true is this really? How often do businesses really take the time
WHY OUR WORLD WILL END IF INVESTORS DISAPPEAR
[et_pb_section bb_built=”1″][et_pb_row][et_pb_column type=”4_4″][et_pb_text] Not everybody knows it, but bank savings, term deposits, bonds and shares are forms of investments as well. So that makes you
CHRIS COLLINS $25,000 SERVICE MANAGER WINNER
Transcription: Chris Collins $25,000 Service Manager Winner In my book, Irreplaceable Service Manager, I’ve outlined the 90-day roadmap to increase your profits, your CSI, your
THE NEW STUFF FOR SERVICE MANAGERS AND SERVICE ADVISORS BY CHRIS COLLINS
Video Transcription: People are talking about the new stuff we have. It is the new stuff that everybody in the industry has been craving for.
WHERE DO YOU SEE THE FUTURE OF AUTOMOTIVE FIXED OPERATIONS CONSULTING GOING?
Where do you see the future of fixed op’s going? I think it’s a lot like in the computer industry, where you had Microsoft that dominated
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