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CREATE A DIFFERENCE TO CONNECT WITH YOUR CUSTOMERS
People develop a certain set of expectations based on familiarity. We often plan our days in anticipation of the things we expect to happen. Good
MAKE THEM COMFORTABLE BEFORE OFFERING ANYTHING TO CONNECT WITH YOUR CUSTOMER
There are many things that capture the attention of your customers. Different things can get them interested in doing business with you, and a lot
SERVICE ADVISOR TRAINING: FIVE WAYS TO INSTANTLY CONNECT WITH CUSTOMERS
5 KEYS TO INSTANTLY CONNECT WITH CUSTOMERS Hi, Chris Collins here and Mario. In this video we’ll talk about the five keys to instantly connecting
10 THINGS THAT PROVE WHY A GREAT TEAM IS ALWAYS BETTER THAN A GREAT IDEA
Growing up, I used to think that if I had just one great idea I would become a huge success with tons of money to
5 CLEVER WAYS TO KNOW WHAT YOUR CUSTOMER WANTS
We always hear the expression “Customer is King,” but how true is this really? How often do businesses really take the time to find out
WHY OUR WORLD WILL END IF INVESTORS DISAPPEAR
Not everybody knows it, but bank savings, term deposits, bonds and shares are forms of investments as well. So that makes you and I, and
CHRIS COLLINS $25,000 SERVICE MANAGER WINNER
Transcription: Chris Collins $25,000 Service Manager Winner In my book, Irreplaceable Service Manager, I’ve outlined the 90-day roadmap to increase your profits, your CSI, your
THE NEW STUFF FOR SERVICE MANAGERS AND SERVICE ADVISORS BY CHRIS COLLINS
Video Transcription: People are talking about the new stuff we have. It is the new stuff that everybody in the industry has been craving for.
WHERE DO YOU SEE THE FUTURE OF AUTOMOTIVE FIXED OPERATIONS CONSULTING GOING?
Where do you see the future of fixed op’s going? I think it’s a lot like in the computer industry, where you had Microsoft that dominated
AUTO BUSINESS TRANSFORMATION SECRETS REVEALED
One of the metrics that shows the stability of a business organization is its capacity to deal with the changes of technology, business models, marketing practices and
WHERE DO YOU SEE THE FUTURE OF AUTOMOTIVE FIXED OPERATIONS CONSULTING GOING?
Where do you see the future of fixed op’s going? I think it’s a lot like in the computer industry, where you had Microsoft that dominated
TOP 5 REASONS WHY SERVICE MANAGERS FAIL
There are several reasons why service managers fail in their jobs. Here’s a list of the top five of those reasons. I would suggest that you read
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