Service Drive Revolution Podcast Episodes & Full Transcripts
The official blog and archive of Service Drive Revolution with Chris Collins.
Browse every episode, watch or listen on your preferred platform, and read the complete transcript.
SERVICE MANAGER SUCCESS STORIES: DON VOLK
These are the results Dave’s seen with the Chris Collins Signature Coaching Program: Effective Labor Rate (ELR) increase of $29 CSI rise from 87.4 to
SERVICE MANAGER SUCCESS STORIES: GARETH ROWLANDS
Congratulations to Gareth Rowlands of Honda of Morristown, in Tennessee for being a finalist in the 2017 Service Manager Challenge. Gareth joined the Chris Collins
SERVICE MANAGER SUCCESS STORIES: MIKE RABBITTS
Congratulations to Mike Rabbitts of Johnson City Ford in Johnson City Tennessee for being a finalist in the 2017 Service Manager Challenge. Mike joined the
THE DIFFERENCES BETWEEN A BOSS AND A LEADER
Being a leader, as well as a boss, is critical to getting your employees to perform at their best. Not sure about that? According to
GOING INTO BUSINESS WITH FAMILY MEMBERS AND FRIENDS
Should you? Or, shouldn’t you? People have wildly different opinions about whether it’s a good idea to go into business with family and friends, and for
HOW TO TELL THE DIFFERENCE BETWEEN A GOOD IDEA AND A GOOD BUSINESS
Lots of people have great ideas – my doorman pitches me a new business every week. But great ideas don’t always translate into a great
WOMEN IN THE SERVICE DRIVE
The Auto Service Drive is male-dominated, and the car industry hasn’t made enough of an effort to understand female customers or recruit more female salespeople
HOW MINDSET DRIVES BUSINESS PERFORMANCE ON THE SERVICE DRIVE
Let me take you on a quick trip back to my band days. For those of you not familiar with “band” thinking, it’s very much
How to Survive the Service Technician Shortage Crisis
It started a couple of years ago. Out of the blue, I got a call from an old friend of mine, who is the Service
GAMIFICATION: YOUR HACK TO MAKING HAPPY, PRODUCTIVE EMPLOYEES
Wouldn’t work be amazing if everyone did their job? Seriously, how many times have you asked your employees to do something only to turn around
MAKE SURE YOUR SERVICE DRIVE IS DROUGHT PROOF
Take a moment and imagine… It’s late on a Friday night, and your wife is calling for the fourth time asking when you’ll be home.
HOW TO MAKE CSI AND PROFIT SEXY AGAIN
This week we’re talking about how to make profit and CSI sexy. Get your mind out of the gutter because it’s not what you think…
