Service Drive Revolution Podcast Episodes & Full Transcripts
The official blog and archive of Service Drive Revolution with Chris Collins.
Browse every episode, watch or listen on your preferred platform, and read the complete transcript.
INSPIRATION IS NOT OPTIONAL: MOTIVATE YOUR SERVICE TECHNICIANS!
Business problems are easy, people problems are hard. I didn’t invent that phrase. It’s been said many times by many people, and it holds true
SKYROCKET YOUR SALES WITH THESE ADVANCED SALES TECHNIQUES
I recently found out that we added a new service—we can marry you. That’s right, our very own coach, Jair Martinez has been ordained in
Easy Customer Service Solutions
EASY PROCEDURES AND LANGUAGE TRICKS THAT WILL IMPROVE YOUR CUSTOMER SERVICE NOW! In Pet The Dog: Simple Customer Service Solutions For You we’ve compiled the
DEVELOP INSTANT TRUST WITH YOUR CUSTOMERS
DEVELOP INSTANT TRUST WITH YOUR CUSTOMERS WANT MORE LOYAL CUSTOMERS? WANT TO SELL MORE TO THE CUSTOMERS YOU ALREADY HAVE? IN PET THE DOG YOU’LL NOT
CUSTOMER CAN’T ALWAYS BE RIGHT
THE PRESSURE COOKER Customer Service can be a daunting task. Everyone has different personalities, different wants, different needs. With that in mind, the first thing
GAMIFIED BUSINESSES ARE REAPING THE REWARDS
Sooner or later you’re going to find yourself in front of a seemingly unsurmountable mountain and have to find a way to move it. Whether
STUCK IN NEUTRAL? CHALLENGE YOURSELF
Let’s call him Mr. X. I love talking about this guy, because he’s a prime example of why my methods make service managers irreplaceable to their teams.
A PRELUDE TO THE AUTOMOTIVE INDUSTRY
I feel like going down memory lane. Let’s go for a trip, guys, back to when I entered the automotive industry. Back in my early
AMERICAN DREAM
It is an ideal, a uniquely American notion, that everyone in America will be given the chance to succeed through their own hard work. We’ve
REINVENT YOURSELF
If you know anything about me, you know that I am a man of poetry. And no one sums up my philosophy on Service Manager Training and
TECH MEETING VERSUS TECH PARTY
Back when I was starting out as a new service manager, there was one thing I consistently dreaded. Our regular tech meeting couldn’t have been
CREATING CONTINUOUS IMPROVEMENT IN YOUR BUSINESS
That meeting was ridiculously fun. When is the last time you heard that? When we’re having fun, are we really working? Enjoy an exclusive behind
