How long should a used car reconditioning take?

Today on the show we talked about how long it takes people to perform used car reconditioning.Got a question? Call us at 1-833-3-ASK-SDR

How Your Dispatcher Is Hurting Your Dealership

Coming up today, we talk about how to solve any problem and what dispatchers have in common with a wedge blocking the front door to your house. Got a question? Call us at 1-833-3-ASK-SDR

Raise Your Labor Rates, Get Less Declines

Today on the show, we talk about how you can raise your labor rates and actually reduce your declines and Mia explains to us what service advisors really mean when they say certain things to their customers.  

New Tech Turnover, Why Over 60% of Techs Quit in the First 2 Years

Today on the show, we talk about new tech turnover. Why over 60% are quitting in the first two years, we talk about Christians, weird fetish, and we play a game of would you rather, but this time I'm the one answering the questions and Mia ranks dealership jobs from easiest to hardest that in much, much more coming up on service drive revolution.

Post-Covid Pain w/ Mia (Service Drive Revolution)

Today on the show. We talk about how you can get in on the post COVID rush before it's too late. Mia visits us here in California. We debate service advisor, pay plans, base or commission, which is better. And maybe possibly Christian finally gives me the cigar. He owes me that in much more today on service drive revolution.

Why Service Managers Get Fired

Today on the show, we're going to talk about Christian's passive-aggressive behavior about cigars. Why carrier pigeons are more reliable than him as a delivery system and why service managers get fired and show you how to get into our private secret Facebook group, all that, and more coming up on service drive revolution.

Will Manufacturers Cut Dealers Out of the Equation with Prof. Daniel A. Crane

Welcome everybody to the service drive revolution today, you get to be a fly on the wall for a conversation between myself and professor Daniel Crane, who is an expert on consumer law and a writer for automotive news. Now, what we're talking about is the changes in our industry and how Tesla kind of created the crack in the dam going direct to consumer, but now manufacturers are actually turning their backs on the dealer body. And so as UAW and siding with Tesla in the hopes of going to direct to consumer themselves, it's a fascinating conversation. It's insight into the future and where we're headed and a must listen, all that coming up on service drive revolution.

3 Burning Questions from the Service Drive

Today we attack the backlog of questions from the audience. Mia addresses the five kinds of customers you meet on the service drive. Christian takes a honest stab at fixing a workplace dilemma, and I find a new ringtone. I'm Chris Collins. This is Christian Lafferty. And that's what's coming up today on service drive revolution.
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