Service Drive Revolution Podcast Episodes & Full Transcripts
The official blog and archive of Service Drive Revolution with Chris Collins.
Browse every episode, watch or listen on your preferred platform, and read the complete transcript.
Exposing the 5 Profit-Sucking Causes of Unapplied Labor
When was the last time you peeked behind the curtain of your Service Department’s unapplied labor? If the answer is never, I’ve got some potentially
2024 Auto Industry Outlook: Consolidation, and Bailouts
It’s a new year and a clean slate as the calendar turns to 2024. Rather than set resolutions, I wanted to peer into my crystal
5 Mistakes That Sink Newbie Service Managers
So you just got promoted to Service Manager, congrats! You’re feeling pumped to make your mark on the shop and take things to the next
Winter Mindset Shifts That Grow Service Revenue
For many, the first frost ignites dread rather than delight. Plummeting temperatures seemingly usher in declining sales and icy greetings from customers. Most Service Managers
2023 Service Comebacks Fueled by Coaching Accountability
Chris Collins coming at you about some things I picked up in the auto-sphere this past year. A few so-called “experts” out there are making
Assessing My Core Beliefs Around Self-Worth and Expectations
As I reflect on 2023, my biggest takeaway centers on expectations. And how poor self-esteem has dangerously fed into passive, unrealistic assumptions. Expecting people to
Bridging the Parts and Service Rivalry at Car Dealerships
At any dealership I visit, I can assess within 5 minutes whether Parts and Service Departments work well together. Unfortunately, more often than not, there
The 5 Keys to Slashing Technician Turnover at Your Dealership
Working in the Service Department, you know how painful technician turnover can be. Finding talented technicians is hard enough, but then you pour time and
Keeping Your Service Advisors Engaged and Motivated
I recently had a great chat with my co-host, Christian, on the Service Drive Revolution podcast. We got into a meaningful discussion about Service Advisor
Essential Tips for Developing Top Performing Automotive Technicians
I’m always looking for ways to help dealership Managers improve their Service Departments. One area ripe for improvement is how we train and develop our
The 6 Traits of All-Star Service Advisors
Want to know the inside secrets of what separates the top-performing Service Advisors from the rest of the pack? After visiting hundreds of dealerships across
Overcoming Parts Shortages: How to Beat the Backorder Blues and Keep Your Repairs Moving
If there’s one thing that makes every Service Manager tear their hair out, it’s getting that dreaded call from parts saying a critical component is
