Service Drive Revolution Podcast Episodes & Full Transcripts
The official blog and archive of Service Drive Revolution with Chris Collins.
Browse every episode, watch or listen on your preferred platform, and read the complete transcript.
The Top 15 Shop Foreman Responsibilities to Drive Success
If there’s one role most misunderstood, it’s the Shop Foreman. Technicians get promoted to the job. But what got them there won’t cut it anymore.
Why is My Service Advisor’s CSI Inconsistent? 7 Keys to Transform It
Inconsistent CSI is one of the most frustrating struggles in any service department. Just when you think you’ve got it figured out, scores fluctuate again.
Should Your Service Department Be Open Weekends? How to Decide What’s Best for Customers
For dealership service departments, the decision to open weekends involves some tricky trade-offs. Like most things, there are pros and cons to weigh. It can’t
How to Turn Your Car Dealership’s Detail Department into a Cash Machine
For many dealerships, the detail department is seen as a necessary cost of doing business. But with the right systems and strategy, your shop’s car
How Visualizing Success Can Take Your Service Department to the Next Level
As the leader of a dealership service department, you’re always looking for ways to motivate your team, boost morale, and help your staff visualize success.
Irreplaceable Service Manager Live – The Inside Scoop on My Revived Lecture Series
Here’s the inside scoop on how this new live series came to be and why it’s going to be more outrageous and game-changing than you
Unlocking Overlooked Profits in Your Dealership Parts Department
With tight margins across the industry, it’s crucial you uncover every profit opportunity within your parts and service departments. But there are hidden goldmines that
Automotive Service Advisor Training Will Make or Break Your Shop
Many automotive service departments today are struggling to adapt. As the industry evolves rapidly, outdated processes and lack of training leave teams unprepared. High service
Cracking the Code: Key Performance Metrics for Automotive Service Departments
Running a world-class service department today takes more than just winging it and hoping for the best. Any successful GM knows they need cold hard
Fixed Operation Best Practices: Sales in Service Departments
The direct-to-consumer era is here for the car industry. How will you leverage on your best salespeople’s skills to survive and thrive in the industry?
Pros & Cons: Should Technicians Be Paid Customer Pay Time On Warranty Work?
Warranty work is something your customers are entitled to. But what about your technicians? How should you cover their labor for warranty work – customer
Service Advisor Pay Plan Examples: Driving Performance and Simplicity
For the current full guide, see our service advisor pay plans examples, bonuses, and KPIs. In the fast-paced world of automotive service, effective pay plans
