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TOP REASONS WHY CUSTOMERS LEAVE YOUR COMPANY
Auto dealers strongly believe that high retention and attraction of customers can translate to high profit. Satisfied customers ensure that the business will thrive better
HOW TO RETAIN CUSTOMERS LIKE WHAT BIG BRANDS DO
In 2012, big brands of different American industries saw a significant growth by using content marketing strategies. Most of the big brands accepted the power
SERVICE ADVISORS AND CUSTOMER RETENTION
The Answer to Customer Retention Hi everybody, Chris Collins here, and Mario. This video we want to talk about the answer to customer retention. And
TALK ABOUT ANYTHING BUT THE CAR AND CONNECT YOUR CUSTOMER
Sales people would only be too eager to talk about the product they are selling. That is much the same to automotive service advisors
TALK ABOUT WHAT IS IMPORTANT IN CONNECTING WITH CUSTOMERS
Service advisors would naturally assume that the car is the most important thing to the customer. Given their point of view, it is. But for
CREATE A DIFFERENCE TO CONNECT WITH YOUR CUSTOMERS
People develop a certain set of expectations based on familiarity. We often plan our days in anticipation of the things we expect to happen. Good
MAKE THEM COMFORTABLE BEFORE OFFERING ANYTHING TO CONNECT WITH YOUR CUSTOMER
There are many things that capture the attention of your customers. Different things can get them interested in doing business with you, and a lot
SERVICE ADVISOR TRAINING: FIVE WAYS TO INSTANTLY CONNECT WITH CUSTOMERS
5 KEYS TO INSTANTLY CONNECT WITH CUSTOMERS Hi, Chris Collins here and Mario. In this video we’ll talk about the five keys to instantly connecting
10 THINGS THAT PROVE WHY A GREAT TEAM IS ALWAYS BETTER THAN A GREAT IDEA
Growing up, I used to think that if I had just one great idea I would become a huge success with tons of money to
5 CLEVER WAYS TO KNOW WHAT YOUR CUSTOMER WANTS
We always hear the expression “Customer is King,” but how true is this really? How often do businesses really take the time to find out
WHY OUR WORLD WILL END IF INVESTORS DISAPPEAR
Not everybody knows it, but bank savings, term deposits, bonds and shares are forms of investments as well. So that makes you and I, and
CHRIS COLLINS $25,000 SERVICE MANAGER WINNER
Transcription: Chris Collins $25,000 Service Manager Winner In my book, Irreplaceable Service Manager, I’ve outlined the 90-day roadmap to increase your profits, your CSI, your
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Are you working in the business or on the business? It is possible to stop ‘spinning your wheels’ and get back into the black.
Unlock the Secrets to Maximizing Technician Efficiency & Shop Profits!
Are you struggling with technician turnover, underperforming bays, or leaving money on the table? It’s time to turn those challenges into profits—and it starts with this free resource!
This isn’t just another guide. It’s a roadmap to rethink your shop’s strategy, boost profits, and empower your techs.
