Book a 15-Minute Discovery Call Today +1 (800) 230-5165 Book a Call

The Key Differences Between Managers and Leaders in the Service Drive 

Leaders vs. Managers: What Sets Them Apart in the Service Drive? 

In a recent episode of Service Drive Revolution, Christian and I had a deep discussion about the differences between Managers and Leaders. It’s a topic that’s near and dear to my heart because I’ve seen firsthand how true leadership can transform a Service Drive Department’s culture and performance. 

So, what exactly sets Leaders apart from Managers?  

attracting new customers

Inspiring vs. Directing 

One of the key differences we explored was how Leaders inspire their teams, while Managers simply direct them. Leaders aren’t afraid to roll up their sleeves and work alongside their team, leading by example. They create a vision and rally their team around it, 

Managers, on the other hand, often focus on assigning tasks to get things done. While that’s certainly important, it doesn’t necessarily inspire people to give their best effort or think creatively about solving problems. 

Embracing Failure as a Teacher 

Another big distinction we discussed was how Leaders and Managers approach failure. Leaders see failure as an opportunity to learn and grow. They understand that taking risks and experiencing setbacks are part of the path to success. 

Managers, however, often prioritize playing it safe to avoid potential failures. But here’s the thing – if you’re not willing to fail, you’re not willing to grow. As a Leader, it’s essential to create a culture where it’s okay to make mistakes, as long as you learn from them and keep pushing forward. 

The Power of Active Listening 

Christian and I also talked about the importance of active listening as a Leadership skill. Leaders don’t just hear their team – they seek to understand them. They ask questions, and show curiosity. People then feel valued and heard. 

Managers, on the flip side, are often more focused on talking and directing.  

From Manager to Leader: Making the Shift 

So, how can you start making the shift from Manager to Leader in your Service Drive? It begins with a mindset shift. Embrace the idea that your role is to serve and support your team, not just boss them around. 

Start by getting to know your team members individually. What motivates them? What are their strengths and growth areas? How can you help them succeed? 

Next, focus on developing your communication. Ask open-ended questions, practice listening, and create regular opportunities for feedback. 

Finally, don’t be afraid to take risks and fail forward. Encourage your team to do the same.  

Transforming Your Service Drive with Leadership 

Becoming a true Leader in your Service Drive isn’t always easy, but it’s worth it. When you lead with inspiration, embrace failure as a teacher, and prioritize active listening, you create a culture of engagement, innovation, and continuous improvement. 

If you’re ready to take your Service Department to the next level with strong Leadership, I invite you to book a 15-minute strategy session with my team. Let’s discuss your unique challenges and opportunities, and develop a plan to transform your Service Drive through impactful Leadership. 

Recommended Posts


Automotive consultants are employed by dealerships and other car companies to help in developing their businesses and, in turn, increase profits. They also might work


Join me as I tell the stories from my best-selling book.

1: Contact Information

2. Payment Information

Claim Yours Before We
Run Out Of Stock!

$74.95 $39.95

This Step By Step Guide Will Teach You How To…

  • Create a workplace you and your employees love!
  • Drive traffic and increase your RO count!
  • Significantly increase your CSI count!
  • Create lifetime customer loyalty!
  • And so much more!

Get Free Access to Our M.O.R.E Technician Recruiting Workbook!

First enter your best email address below so we know where to send it!
We respect your privacy. Your email will never be shared